Experienced Virtual Customer Care Representative – Community Management and Customer Relations
At arenaflex, we're dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. As a leading homebuilder, we've been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. We're now seeking an experienced Virtual Customer Care Representative to join our team and help us deliver exceptional customer experiences.
About arenaflex
arenaflex is a nation's leading homebuilder, committed to making a difference in the lives of our Homeowners, Communities, and Associates. We're passionate about building quality homes, providing exceptional customer service, and fostering a culture of opportunity and growth for our Associates. Our mission is to create an extraordinary experience for everyone we touch, from the moment they step into one of our homes to the day they move in.
Your Role on the Team
As a Virtual Customer Care Representative, you'll be responsible for managing and overseeing homes under warranty in assigned community(s). You'll promote, facilitate, and foster positive working relationships with customers and trade partners, ensuring that every interaction is exceptional. Your responsibilities will include:
- Promoting, facilitating, and fostering positive working relationships with Lennar customers and trade partners
- Regularly exercising sound judgment and discretion when working with homeowners and trade partners
- Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
- Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
- Proactively remedying any trade partner scheduling, communication, or payment-related issues
- Ability to understand manufacturer recommendations for use and application of their products
- Supervising and/or conducting pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits
- Reviewing and certifying the completion of each home within their community
- Managing, supervising, and directing all aspects of customer relations for an assigned community
- Conducting field meetings with trade partners, construction staff, and sales staff as needed
- Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
- Supervising, reviewing, and resolving the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage
Requirements
* High School Diploma or equivalent required, or equivalent work experience
- Bachelor's degree in a related field preferred
- Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
- Valid Driver's License with a good driving record
- Valid auto insurance coverage
- Advanced knowledge of scheduling, budgeting, and document management
- Ability to read and interpret blueprints
- Computer literacy and proficiency in MS Office products (Word and Excel)
- Excellent follow-up, communication (written and verbal), and time management skills
Work Environment and Culture
As a Virtual Customer Care Representative, you'll work in a fast-paced, dynamic environment that requires excellent communication and problem-solving skills. You'll be part of a team that's passionate about delivering exceptional customer experiences and committed to making a difference in the lives of our Homeowners, Communities, and Associates. Our culture is built on a foundation of respect, empathy, and open communication, and we're committed to fostering a supportive and enriching environment for our Associates.
Benefits and Perks
At arenaflex, we're committed to investing in our Associates and empowering them to thrive both personally and professionally. Our comprehensive benefits package includes:
- Robust health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave and an Associate Assistance Plan
- Education Assistance Program and up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program and significant Home Purchase Discounts
- Unique opportunities such as the Everyone's Included Day
How to Apply
If you're passionate about delivering exceptional customer experiences and committed to making a difference in the lives of our Homeowners, Communities, and Associates, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company culture and benefits. You can also follow us on social media to see what's happening at arenaflex and connect with us on LinkedIn for the latest job opportunities.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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