Experienced Full Stack Forecasting Manager – Global Customer Service Capacity Planning

At arenaflex, we're committed to being Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - we continue to grow and evolve as a world-class e-commerce platform. Our evolution from a simple web site to a comprehensive e-commerce partner to a development platform is driven by the spirit of innovation that is part of our DNA. The world's brightest technology minds come to arenaflex to research and develop technology that improves the lives of shoppers and sellers around the world. We're looking for a leader who is passionate about customer experience, thinks and acts globally, and has the ability to contribute major new innovations in the industry. As our Sr. Manager of Forecasting, you will create and deliver contact forecasts that we will use to generate a cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. The ideal candidate will possess a strong analytical background that enables her/him to analyze various sources of data, and standardize forecasting activities across their team. ### Job Summary We're seeking an experienced Full Stack Forecasting Manager to lead our global customer service capacity planning team. As a key member of our CS leadership team, you will be responsible for managing a team of analysts and managers spread across multiple countries, developing short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets. You will lead a high-performing team, ensuring low error contact forecasts to ensure service level delivery, and interact with senior CS leadership on a regular basis to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives. ### Key Responsibilities - Manage a team of analysts and managers spread across multiple countries, developing short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets. - Lead a high-performing team, ensuring low error contact forecasts to ensure service level delivery. - Develop and implement a comprehensive global capacity planning solution for our CS network. - Collaborate with senior CS leadership to identify key drivers of forecast variance and develop strategies to mitigate them. - Participate in strategic long-term planning initiatives to ensure alignment with business goals. - Develop and maintain relationships with key stakeholders across the organization to ensure effective communication and collaboration. - Stay up-to-date with industry trends and best practices in forecasting and capacity planning. ### Essential Qualifications - Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field. - 10+ years of experience in Forecasting/Planning, with a strong background in analytics and data analysis. - Proven experience managing a team of analytic professionals, including hiring, development, and performance management. - Excellent communication skills to share findings in an understandable and actionable manner. - Ability to lead successfully in a dynamic, fast-paced environment. - Ability to manage team to meet tight deadlines and prioritize workloads. ### Preferred Qualifications - MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience. - Experience in forecasting, time-series, and multivariate regression. - Combination of technical skills and business savvy to interface with all levels and disciplines across the organization. - Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment. - Experience using arenaflex technologies such as Redshift, S3, etc. - Excellent interpersonal, written, and oral communication skills. - Natural curiosity and desire to learn. ### Work Environment and Company Culture At arenaflex, we're committed to creating a work environment that is inclusive, diverse, and supportive. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package. ### Compensation and Benefits We offer a competitive salary and benefits package, including: - Comprehensive health insurance - 401(k) matching program - Flexible work arrangements - Professional development opportunities - Recognition and rewards for outstanding performance ### How to Apply If you're a motivated and experienced professional with a passion for customer experience and a strong analytical background, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job