Experienced Principal Product Manager - Customer Data Platform Leader for Innovative Insurance Technology Transformation

Introduction to arenaflex

arenaflex, a leader in the insurance industry, is embarking on a groundbreaking technology transformation journey to revolutionize the customer experience. By harnessing the power of data and cutting-edge technology, we aim to create a seamless and personalized experience for our customers, partners, and stakeholders. As a key player in this transformation, we are seeking an accomplished and customer-obsessed Principal Product Manager to lead the development and implementation of our Customer Data Platform (CDP). If you are passionate about driving innovation and making a lasting impact in the insurance industry, we invite you to join our team and be part of shaping the future of customer engagement.

About the Role

As a Principal Product Manager - Customer Data Platform at arenaflex, you will play a pivotal role in shaping the future of our CDP. You will collaborate with cross-functional teams, including Product Management, Servicing, Sales, Fraud, Marketing, and UX, to understand use cases and segmentation needs. Your expertise will be instrumental in developing a comprehensive CDP implementation strategy aligned with our overall product and customer success goals. You will identify new data sources, onboard existing data sources, and evolve our identity resolution models to provide a single view of our customers. Your goal will be to create a world-class experience powered by technology, enabling operational and analytical use cases for sales, claims, servicing, marketing, fraud prevention, and more.

Key Responsibilities

• Collaborate with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams
• Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identify new data sources and onboard existing data sources to the CDP
• Evolving our identity resolution models (deterministic and probabilistic)
• Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities
• Help build the product roadmap, define user stories, and drive trade-off decisions
• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results
• Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions
• Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups
• Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects
• Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment
• 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Fluency with concepts like unique identifier, API, ETL, etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear
• Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape

Preferred Qualifications

While not required, the following qualifications are preferred:

• Insurance industry experience
• An Engineering background

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our associates. As a Principal Product Manager - Customer Data Platform, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced leaders and professionals
• Opportunities to work on high-impact projects and contribute to the development of our CDP
• A collaborative and dynamic work environment that fosters innovation and creativity

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values collaboration, innovation, and customer obsession. Our work environment is fast-paced and challenging, but also rewarding and fun. We offer a range of benefits and perks, including:

• Premier Medical, Dental, and Vision Insurance with no waiting period
• Paid Vacation, Sick, and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

Compensation and Benefits

The annual salary range for this role is $128,000.00 - $224,000.00. However, the final salary will be determined based on a range of factors, including the scope and responsibilities of the role, the selected candidate's work experience, education, and training, as well as market and business considerations.

Conclusion

If you are a motivated and customer-obsessed product leader with a passion for driving innovation and making a lasting impact in the insurance industry, we invite you to apply for the Principal Product Manager - Customer Data Platform role at arenaflex. Join our team and be part of shaping the future of customer engagement. Apply now and take the first step towards an exciting and rewarding career with arenaflex!