Experienced Specialty Pharmacy Technician - Data Entry Transplant Professional for High Impact Customer Service Role in arenaflex

Introduction to arenaflex and the Role

arenaflex is a leading healthcare organization dedicated to bringing heart to every moment of health. We are seeking an experienced and skilled Specialty Pharmacy Technician to join our CarePlus/Specialty Mail Order Pharmacy team in Smyrna, GA. As a Pharmacy Technician in this role, you will have the opportunity to excel in a complex, high-impact customer service position, making a direct difference in the lives of others. Our team is passionate about delivering exceptional patient care and support, and we are looking for a like-minded individual to join our ranks.

Job Summary

In this critical role, you will be responsible for providing top-notch customer service, ensuring seamless prescription processing, and maintaining accurate records. You will work in a fast-paced, high-production environment, multitasking between patient referrals while upholding excellent customer service standards. The ideal candidate will possess high levels of reliability, accuracy, professionalism, customer focus, team orientation, problem-solving abilities, strong written and oral communication, and strong computer skills.

Key Responsibilities

• Route questionable prescriptions to the pharmacist for completion
• Make outbound calls/faxing physicians for prescription clarification, substitutions, and formulary changes
• Work in a high-production environment, multitasking between patient referrals while maintaining excellent customer service
• Maintain accurate records and ensure seamless prescription processing
• Collaborate with the Specialty Mail Order team to deliver exceptional patient care and support

Qualifications and Requirements

To be successful in this role, you will need to meet the following requirements:

Essential Qualifications

• 1+ years of experience as a Pharmacy Technician
• Pharmacy Tech Certified in the state of GA
• Verifiable High School diploma, GED or equivalent

Preferred Qualifications

• Specialty pharmacy experience
• Call center experience
• Prescription adjudication experience in order to communicate with prescribers regarding case status and assess prescription claim issues

Skills and Competencies

The ideal candidate will possess:

• Strong written and oral communication skills
• Excellent customer service skills
• Ability to work in a fast-paced, high-production environment
• Strong problem-solving abilities
• High levels of reliability, accuracy, and professionalism
• Strong computer skills and ability to learn new systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Specialty Pharmacy Technician, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment
• Recognition and reward programs for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We strive to create a work environment that is supportive, collaborative, and empowering. Our company culture is built on the principles of:

• Heart At Work Behaviors
• Diversity, inclusion, and belonging
• Empowerment and autonomy
• Recognition and reward

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Guaranteed 40 hours per week
• Comprehensive benefits package, including medical, dental, and vision insurance
• Supplemental benefits and discount programs
• 16 paid days off for employees
• Paid holidays

The typical pay range for this role is between $17.00 and $27.90 per hour, depending on experience and location.

COVID-19 Vaccination Requirement

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Specialty Pharmacy Technician. With a commitment to diversity, equity, and inclusion, and a culture that values empowerment and autonomy, arenaflex is the perfect place to grow your career and make a meaningful difference in the lives of others.