Lead Generation Agent / Cold Call Representative

Job Description

• The Lead Generation Agent is responsible for contacting inbound insurance leads, verifying consumer information, and qualifying interest before routing leads to licensed insurance agents.
• This role serves as the first point of contact for consumers requesting insurance quotes and plays a critical role in ensuring lead quality, customer experience, and partner satisfaction
• Contact consumer leads via phone in a timely and professional manner (handling 400–450 phone calls per day using an automated dialer system)
• Verify and confirm consumer‑submitted information related to insurance needs
• Qualify consumer interest based on established criteria
• Clearly explain next steps and set expectations for follow‑up with licensed insurance agents
• Transfer or route qualified leads to insurance partners using internal systems
• Accurately document call outcomes, consumer details, and lead status in CRM tools
• Follow call scripts and compliance guidelines while maintaining a natural, customer‑focused conversation
• Meet or exceed individual performance metrics related to quality, accuracy, and productivity

Qualifications

• 1-2 years+ customer service, lead generation, sales experience.
• Bachelor's degree preferred.
• Professional phone and email etiquette.
• Ability to work independently and thrive in a team environment.
• Proactive thinking and problem-solving skills.
• Proficient skills in Microsoft Office suite. Experience in Salesforce or the insurance industry is a plus.
• Ability to deliver customer support like you expect to receive it; with excellence.
• Ability to be organized and are a multitasker with excellent judgment on prioritization within a high-volume transactional environment.

Job Type & Location This is a Contract to Hire position based out of Rancho Cordova, CA. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job