Experienced Full Stack Call Center Representative – Data Entry & Customer Service
At arenaflex, we're on a mission to revolutionize the way people live and work. As a leading healthcare and retail company, we're committed to making a positive impact on our communities and the lives of our customers. We're now seeking an experienced and compassionate Call Center Representative to join our team in Orlando, USA. This is a full-time remote opportunity that offers a competitive salary of $25-$35/Hour and a chance to grow your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a leading healthcare and retail company that's dedicated to making a difference in the lives of our customers and communities. With a legacy of over 100 years, we've grown to become one of the largest retail pharmacy chains in the United States, with over 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands. Our mission is to make a positive impact on people's lives through better health and wellness. We're proud to be a local healthcare leader, serving almost 10 million customers every day.
Job Summary
As a Call Center Representative at arenaflex, you'll play a critical role in providing exceptional customer service and data entry support to our patients and customers. You'll be responsible for handling high-volume customer calls, resolving issues, and entering patient and medication data into our systems. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing medication data, and decipher clinical truncations (SIG codes).
- Resolve all data entry-related exceptions.
- Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
- Resolve Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
- Resolve phone calls to safety net providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
- Provide support to Pharmacists, both those in the office and those in other areas.
- Identify and escalate issues to senior-level staff as necessary.
Essential Qualifications
* High school diploma or equivalent.
- Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
- Essential web browsing skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
- Ability to communicate effectively in writing and verbally.
- 18 years old or older.
Preferred Qualifications
* At least 1 year of pharmacy experience in a retail or call center environment.
- At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
- Familiarity with Spanish and English.
What We Offer
* Competitive salary of $25-$35/Hour.
- Opportunity to grow your career in a dynamic and supportive environment.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Professional development opportunities, including training and education programs.
- Collaborative and inclusive work environment.
How to Apply
If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to submit your application. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you require accommodations during the application or interview process, please let us know. Apply for this job