Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Leading Christian Meditation and Prayer App Development Team at arenaflex

Introduction to arenaflex

arenaflex is a pioneering force in the development of innovative prayer and meditation apps, deeply rooted in Christian and Catholic values. Our mission is to provide a platform for individuals to deepen their relationship with God, finding peace and solace in a world filled with chaos. With a strong foundation in spirituality and a commitment to world-class product execution, we aim to make a profound impact on the lives of our users. Since our launch in December 2018, our app has been downloaded over 15 million times, with an impressive 250,000 5-star reviews, a testament to our dedication and the trust our users have placed in us.

About the Role

We are seeking an experienced and passionate Bilingual Customer Support Online Chat Specialist to join our team at arenaflex. As a key member of our customer support team, you will play a vital role in ensuring our users have an exceptional experience with our app. This is a unique opportunity to work with a mission-driven organization, making a real difference in the lives of our users. The position is a full-time contractor role, requiring 30-40 hours of work per week, with the potential for contract renewal based on performance.

Key Responsibilities

• Provide top-notch support to our users through live chat messages on our Intercom customer messaging platform, addressing their queries, concerns, and issues in both English and either Spanish or Portuguese.
• Collect and relay valuable customer feedback to the arenaflex team, contributing to the continuous improvement of our app and services.
• Identify potential issues and collaborate with our Development team to resolve them efficiently, ensuring seamless user experience.
• Support various Customer Support projects as necessary, demonstrating flexibility and a willingness to adapt to the evolving needs of our team and users.

Requirements and Qualifications

To be successful in this role, you should possess:

• Strong fluency in English, with bilingual proficiency in Spanish and/or Portuguese.
• A minimum of 3 years of experience in Customer Support or a related field, with a proven track record of providing exceptional customer service.
• Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk is highly desirable.
• Coding knowledge is not required but is considered a plus; however, being technically savvy is essential to support our users effectively.
• A reliably strong internet connection (at least 10 MB/s) and a computer capable of connecting to the web are necessary for this remote contract role.
• Flexibility to work various shifts, including evenings and weekends, as needed, to ensure comprehensive support for our users.

What We Offer

By joining arenaflex, you will:

• Be part of a mission-driven organization, contributing to a cause that positively impacts lives.
• Have the opportunity to grow with our team, contributing to the development and expansion of our app and services.
• Receive a competitive compensation package, reflective of market rates, with the potential for growth based on performance and need.
• Enjoy the flexibility of a remote contract role, allowing you to work from anywhere in the world, provided you have a stable internet connection.

Career Growth and Learning Opportunities

At arenaflex, we are committed to the growth and development of our team members. As a Bilingual Customer Support Online Chat Specialist, you will have the opportunity to:

• Develop your skills in customer support, communication, and problem-solving, with the potential to take on more responsibilities as you grow with our team.
• Learn about the latest trends and technologies in app development, customer support, and digital marketing.
• Collaborate with a talented and dedicated team, sharing knowledge, experiences, and best practices to achieve common goals.

Work Environment and Company Culture

arenaflex prides itself on a dynamic, supportive, and inclusive work environment. We value:

• Open communication, transparency, and feedback, ensuring every team member feels heard and valued.
• Collaboration, teamwork, and mutual respect, recognizing that together, we can achieve more than alone.
• Continuous learning, growth, and development, providing opportunities for professional and personal advancement.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A market-rate salary, reflective of your experience and qualifications.
• Opportunities for professional growth and development, with potential salary increases based on performance.
• A flexible, remote work arrangement, allowing you to maintain a healthy work-life balance.

Conclusion

If you are a motivated, bilingual individual with a passion for customer support and a desire to make a meaningful impact, we invite you to join our team at arenaflex. As a Bilingual Customer Support Online Chat Specialist, you will play a critical role in ensuring our users have an exceptional experience with our app, contributing to our mission of helping individuals deepen their relationship with God. Apply now to embark on this rewarding journey with us.