Experienced Customer Service & Sales Representatives - Work from Home Opportunity with arenaflex

Join arenaflex, a global leader in digital business services, and embark on a rewarding career journey as a Customer Service & Sales Representative. At arenaflex, we pride ourselves on delivering exceptional customer experiences and driving business growth through innovative solutions. As a Customer Service & Sales Representative, you will be the face of our company, interacting with customers from diverse backgrounds and cultures. Your passion for delivering outstanding service and sales expertise will make a significant impact on our clients' success.

About arenaflex

arenaflex is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment.

Benefits of Working with arenaflex

* Paid Training to equip you with the skills and knowledge needed to excel in your role

• Competitive Wages that reflect your value to our organization
• Comprehensive Benefits Package, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and maintain a healthy work-life balance
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

At arenaflex, we believe in a balanced high-tech and high-touch approach, blending deep industry and geographic expertise to make people's lives simpler, faster, and safer. As a Customer Service & Sales Representative, you will be a key contributor to our mission, working in a collaborative and engaging environment that fosters growth and development.

Responsibilities

As a Customer Service & Sales Representative, your responsibilities will include:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Meeting sales objectives as defined

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• 6 months of customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months of Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months of sales experience minimum
• Ability to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Work from Home Requirements

To ensure a seamless and productive work-from-home experience, you will need:

• Internet Requirements:
• Minimum subscribed download rate equal to or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we strive to create an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Join arenaflex and embark on a rewarding career journey that will challenge you to grow and develop as a professional. Apply for this job