Pharmacy Scheduler - Hybrid | San Mateo, CA

About the position Job Summary: Coordinates the work schedules of relief pharmacists for own area using the market scheduling system. Performs various administrative duties in an efficient manner to support the Healthcare Supervisor Models and delivers a distinctive and delightful customer experience. Job Responsibilities: Customer Experience: Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations: Schedules and places pharmacists in open shifts due to PTO, disability, jury duty, and “no shows”. Schedules, prioritizes and follows up on meetings and appointments. Maintains calendar, issues reminders, and monitors appointments for the Healthcare Supervisor. Organizes and maintains paperwork and files. Creates and releases the work schedule for relief pharmacists using the market scheduling system. Cascades key communications to the area and associated districts, as instructed by HCS Coordinates schedules of full time pharmacists in need of extra shifts to complete their schedule and to minimize the amount of premium pay incurred to cover shifts. Maintains credentialing, licensing and PTCB compliance status for all area pharmacy staff on the WOLF system. Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for Healthcare Supervisor. Processes expense reports. Supports Healthcare Supervisor with store visit scheduling, preparation, visit documentation and reporting. Prepares salaried pharmacist payroll for Healthcare Supervisor to approve; resolves payroll issues when necessary. Provides pharmacy recruitment support for Healthcare Supervisor: communicates with target schools and internal recruiting teams, coordinates campus recruiting events, follows up with interview candidates to provide interview logistics and/or offer details. Manages pharmacy intern program, in support of the Healthcare Supervisor. When time permits, coordinates meetings by preparing logistics (travel, lodging), preparing meeting content, and ensuring availability of appropriate software, equipment, meeting space, and other items (food, supplies). When time permits, screens correspondences, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond. Handles confidential and/or sensitive information with discretion. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Performs general office duties and completes special assignments and other tasks as assigned (e.g. report generation, healthcare initiative support) Training & Personal Development: Attends training and completes training modules as requested by Director Pharmacy & Retail Operations or Regional Vice President. Seeks self-development by monitoring one's performance, setting high personal standards, seeking best practices, learning from others, and improving one's job performance. About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Responsibilities

• Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Schedules and places pharmacists in open shifts due to PTO, disability, jury duty, and “no shows”.
• Schedules, prioritizes and follows up on meetings and appointments.
• Maintains calendar, issues reminders, and monitors appointments for the Healthcare Supervisor.
• Organizes and maintains paperwork and files.
• Creates and releases the work schedule for relief pharmacists using the market scheduling system.
• Cascades key communications to the area and associated districts, as instructed by HCS
• Coordinates schedules of full time pharmacists in need of extra shifts to complete their schedule and to minimize the amount of premium pay incurred to cover shifts.
• Maintains credentialing, licensing and PTCB compliance status for all area pharmacy staff on the WOLF system.
• Makes necessary travel arrangements, including ground transportation and hotel accommodations.
• Prepares travel itineraries for Healthcare Supervisor.
• Processes expense reports.
• Supports Healthcare Supervisor with store visit scheduling, preparation, visit documentation and reporting.
• Prepares salaried pharmacist payroll for Healthcare Supervisor to approve; resolves payroll issues when necessary.
• Provides pharmacy recruitment support for Healthcare Supervisor: communicates with target schools and internal recruiting teams, coordinates campus recruiting events, follows up with interview candidates to provide interview logistics and/or offer details.
• Manages pharmacy intern program, in support of the Healthcare Supervisor.
• When time permits, coordinates meetings by preparing logistics (travel, lodging), preparing meeting content, and ensuring availability of appropriate software, equipment, meeting space, and other items (food, supplies).
• When time permits, screens correspondences, prioritizes mail, and drafts responses as appropriate.
• Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.
• Handles confidential and/or sensitive information with discretion.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Performs general office duties and completes special assignments and other tasks as assigned (e.g. report generation, healthcare initiative support)
• Attends training and completes training modules as requested by Director Pharmacy & Retail Operations or Regional Vice President.
• Seeks self-development by monitoring one's performance, setting high personal standards, seeking best practices, learning from others, and improving one's job performance.

Requirements

• High School Diploma / GED.
• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).

Nice-to-haves

• Prefer to have prior work experience with Walgreens.

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