Product Manager - Collections & Recovery (Fintech/AR)

About Resident Interface Resident Interface is the industry leader in delinquency management for the rental housing market. Through our brands Possession Partner (Evictions), Resident Advocate (Pre-Collections), and Hunter Warfield (Collections) we deliver a unified platform that helps property owners and managers recover revenue, stay compliant, and protect their communities. With over 40 years of experience, $billions recovered nationwide, and operations across all 50 states, Resident Interface combines technology, transparency, and expertise to transform the way property owners manage delinquencies from the first missed payment to final resolution. Visa sponsorship is not available for this position. Learn more at www.residentinterface.com About the role

• Resident Interface is transforming how multifamily owners and operators manage delinquency, collections, and financial risk. As the Product Manager – Fintech / AR & Collections, you’ll lead key parts of our platform that power collections operations and give customers clear visibility into their AR and recovery performance. You’ll work across internal workflows (used by our collections and operations teams) and customer-facing experiences (used by property managers and asset owners), making sure they connect into a coherent, data-rich product. This role is ideal for a Product Manager with experience in fintech, AR, lending/servicing, collections, or financial operations who enjoys solving complex, real-world problems in a regulated environment.

What you'll do Product Strategy & Roadmap

• Own the roadmap for collections- and AR-related capabilities across internal tools and the customer-facing platform.
• Define a long-term product vision for AR visibility, portfolio health, recovery intelligence, workflow automation, and client self-service.
• Prioritize initiatives based on impact to recovery, client experience, operational efficiency, and compliance.

Customer-Facing Experience

• Develop a deep understanding of how property managers, operators, and asset owners think about AR, delinquency, and recovery.
• Build dashboards, portfolio views, case details, and reporting experiences that become part of their daily workflow.
• Deliver transparency and confidence through clear UX, reliable data, and strong narratives in the product (what’s happening, why, what it means).

Internal Collections Operations & Workflow

• Map and optimize the lifecycle from AR placement through segmentation, contact strategies, agent workflows, QA, payments, and resolution.
• Modernize legacy processes by standardizing workflows, reducing manual effort, and thoughtfully introducing automation.
• Partner with Operations and Compliance to ensure changes are practical, scalable, and audit-safe.

Discovery & Requirements

• Run structured discovery with both internal users (agents, supervisors, QA, finance) and external customers.
• Translate insights into PRDs, user stories, process maps, and clear acceptance criteria.
• Anchor each initiative in measurable KPIs tied to financial, operational, or customer outcomes.

Execution & Cross-Functional Leadership

• Lead sprint planning, backlog grooming, and roadmap execution with Engineering and Design.
• Collaborate with Client Services, Onboarding, and Training to ensure new features are well launched, adopted, and understood.
• Continuously refine the product using feedback from customers, frontline teams, and performance data.

Fintech / AR Expertise & Compliance Alignment

• Apply an AR/fintech lens to decisions involving payments, disputes, aging, segmentation, and portfolio performance.
• Work closely with Compliance and Legal to ensure workflows and experiences respect collections regulations and consumer protections.
• Embed transparency, consistency, and compliance controls into the platform.

Data, Reporting & Insights

• Partner with Data & Analytics to design both internal metrics (agent productivity, recovery KPIs) and customer-facing reporting (aging, liquidation curves, recovery performance, placement trends).
• Use quantitative and qualitative signals to identify bottlenecks, prioritize improvements, and shape the roadmap.
• Champion a data-informed culture around AR and recovery performance.

Qualifications

Required

• 3–6 years of Product Management experience in fintech, AR, lending/servicing, collections, or similarly complex operational domains.
• Experience building customer-facing products (portals, dashboards, reporting, or analytics) and/or internal workflow tools.
• Strong analytical skills; comfortable with financial and operational KPIs, dashboards, and behavior data.
• Demonstrated ability to clarify, simplify, and systematize messy or legacy processes.
• Excellent communication and documentation skills with strong cross-functional collaboration.
• Hands-on experience working with engineering teams in an agile environment.

Preferred

• Experience with AR platforms, collections tooling, case management systems, or workflow engines.
• Exposure to financial reporting, client dashboards, BI tools, or portfolio analytics.
• Familiarity with compliance requirements related to collections, servicing, or financial operations.
• Nice to Have: Background or experience in property management, PropTech, rental real estate, or multifamily operations.
• Understanding of scoring models, segmentation, or treatment optimization.

Mindset

• Dual empathy for both internal operators and external customers.
• Systems thinker who enjoys untangling complexity and designing coherent experiences.
• Outcome-focused, using metrics to define and measure success.
• Collaborative and low-ego, comfortable working across Product, Engineering, Data, Operations, and Client teams.
• Adaptable, excited to modernize legacy environments with practical, iterative improvements.

Success in This Role Looks Like

• Clients rely on the platform as their primary source of truth for AR and recovery performance.
• Collections operations see measurable improvements in efficiency, compliance, and financial outcomes.
• Legacy workflows are progressively simplified, standardized, and automated where appropriate.
• Product, Engineering, and Operations are tightly aligned on priorities and results.
• Resident Interface strengthens its position as the most transparent and effective delinquency management partner in the market.

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