Experienced Customer Care Representative – Dermatology Clinic at arenaflex

At arenaflex, we're dedicated to delivering exceptional patient care and experiences in our state-of-the-art dermatology clinics. As a Customer Care Representative, you'll play a vital role in ensuring our patients receive the highest level of service, from initial contact to treatment and beyond. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare provider, renowned for its innovative approach to patient care and cutting-edge medical research. Our team of dedicated professionals is committed to delivering exceptional care, education, and research that improves the lives of Mississippians. With a strong focus on education, research, and healthcare, arenaflex is a dynamic and rewarding place to build your career.

Job Summary

As a Customer Care Representative, you'll be the first point of contact for our patients, handling a wide range of tasks, from scheduling appointments to processing payments. You'll work closely with our medical team to ensure seamless communication and coordination, providing an exceptional patient experience every step of the way.

Responsibilities

* Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing

• Inputs patient registration utilizing practice management software and verifies the accuracy of information
• Obtains and documents information from referring physician's office
• Verifies benefit information and makes patient referrals for financial counseling as required
• Reviews insurance plans for referral and authorization requirements, documenting in the patient care record
• Works with payors to obtain referrals and authorizations as indicated by the patient treatment plan
• Schedules appointments, tests, and ancillary procedures for patients during registration or check-out and makes modifications as required
• Collects and documents patient payments and balances cash collection activities daily

Requirements

* High School Diploma/GED and two (2) years of customer service experience or equivalent combination of education/experience

• Healthcare experience preferred
• Knowledge of methods and principles for providing customer service
• Knowledge of medical terminology
• Knowledge of patient registration and medical insurance claims and procedures
• Verbal communication skills
• Interpersonal and customer service skills
• Organizational and professional skills
• Skill in the use of personal computers and related software applications

Preferred Qualifications

* Experience working in a healthcare setting

• Familiarity with practice management software
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Excellent communication and interpersonal skills

Skills and Competencies

* Strong customer service skills, with a focus on patient satisfaction

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Familiarity with practice management software
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career growth
• A dynamic and supportive work environment

Work Environment and Company Culture

Our dermatology clinics are state-of-the-art facilities, equipped with the latest technology and staffed by a team of dedicated professionals. As a Customer Care Representative, you'll work in a fast-paced environment, interacting with patients, medical staff, and other healthcare professionals. We're a dynamic and supportive team, committed to delivering exceptional patient care and experiences.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives. These may include:

• Competitive hourly rate
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! To apply, please submit your application, including your resume and cover letter, through our careers page. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply Now!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you're passionate about delivering exceptional patient care and experiences, we encourage you to apply! Apply for this job