Experienced Customer Support Specialist – CPC Processor I for arenaflex, Delivering Exceptional Service in Healthcare Data Management

Introduction to arenaflex

arenaflex is at the forefront of protecting, connecting, and delivering the world's health data to power better decisions and advance human health. As a data platform company for healthcare, arenaflex enables organizations to move and connect data securely through its network of networks, consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500 real-world data partners. By joining arenaflex, you become part of a highly collaborative team passionate about creating transformative change in healthcare.

About the Role

arenaflex is seeking a dedicated and customer-focused CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a full-time, remote role (call center) that operates Monday through Friday from 7:00 am to 3:30 pm PST. The ideal candidate will be comfortable working in a high-volume production environment and possess excellent customer service skills.

Key Responsibilities

• Answer and conduct business on the telephone while maintaining excellent customer service, including answering release of information related telephone calls and inquiries accurately and timely.
• Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status.
• Document information in multiple platforms using two computer monitors.
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolutions in detail in appropriate areas of software systems.
• Follow all department and/or site-specific processes and procedures accordingly.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Perform other duties as assigned.

Qualifications and Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• A friendly, professional manner of communication and good customer service skills.
• Experience with a multi-line phone system and computer proficiency, including knowledge of MS-Office at an intermediate/advanced level.
• Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing of documents is beneficial.
• The ability to stay organized while working quickly and strong attention to detail.
• To pass an annual Introductory HIPAA examination and a 90-day ROI Certification course with a score of 85% or higher.

Preferred Qualifications

• One year of experience in a related field.
• Intermediate to advanced knowledge of Microsoft Office, including Word and Excel.
• Previous experience in a call center or customer support environment.

What arenaflex Offers

arenaflex is committed to investing in its people and offers a comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor. You will be provided with company equipment, including a computer, monitor, virtual phone, and more. Additionally, arenaflex offers full benefits, including PTO, health, vision, and dental insurance, a 401k savings plan, and tuition assistance.

Career Growth and Learning Benefits

At arenaflex, you will have the opportunity to rapidly grow your responsibilities as the company scales. You will be part of a collaborative team that is passionate about creating transformative change in healthcare. With ongoing training and development opportunities, you will be able to enhance your skills and advance your career in a dynamic and growing industry.

Work Environment and Company Culture

arenaflex values its employees and strives to create a positive and inclusive work environment. As a remote worker, you will need to provide a high-speed internet connection and a work environment free from distractions. arenaflex is committed to diversity and inclusion and welcomes applications from qualified candidates of all backgrounds.

Compensation and Perks

arenaflex offers a competitive compensation package, including a comprehensive benefits package and opportunities for professional growth and development. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

Conclusion

If you are a motivated and customer-focused individual looking to join a dynamic and growing company in the healthcare data management industry, we encourage you to apply for the CPC Processor I Customer Support role at arenaflex. With its commitment to investing in its people and creating transformative change in healthcare, arenaflex is the ideal place to advance your career and make a meaningful impact. Apply today and become part of a team that is passionate about delivering exceptional service and advancing human health.