Experienced Customer Service Specialist – Government and Corporate Affairs
Are you ready to embark on a thrilling career journey with a world-renowned organization? Look no further than arenaflex, a leading force in the aviation industry. As a Specialist, Government and Corporate Affairs Customer Service, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and fostering strong relationships with governments and corporate clients.
Why Join arenaflex?
At arenaflex, we're more than just an airline – we're a family that's dedicated to making a difference in the lives of our customers and team members alike. With a rich history spanning over a century, we've built a reputation for excellence, innovation, and customer-centricity. As a member of our team, you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself.
Key Responsibilities:
As a Specialist, Government and Corporate Affairs Customer Service, you'll play a vital role in promoting and selling air travel on arenaflex. Your key responsibilities will include:
- Promoting and selling air travel on arenaflex to government and corporate clients
- Preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets
- Answering inquiries regarding general travel information and resolving customer problems in a mutually beneficial manner
- Communicating with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicating new rules, policies, and procedures that would affect customers
- Collaborating with the Corporate Affairs Team to develop and implement strategies that meet the needs of our government and corporate clients
What You'll Need for Success:
To excel in this role, you'll need to possess the following qualifications and skills:
Minimum Qualifications:
+ Bachelor's degree in a relevant field or equivalent experience/training + Excellent leadership, organizational, and customer contact skills + Ability to be resourceful and creative at immediate problem resolution + High level of initiative, exercise good judgment, and be dependable + Satisfactory attendance required
Preferred Qualifications:
+ Experience in customer service, sales, or a related field + Knowledge of Native SABRE or similar systems + Familiarity with government and corporate affairs
Skills and Competencies:
+ Excellent communication and interpersonal skills + Ability to work in a fast-paced environment and prioritize tasks effectively + Strong problem-solving and analytical skills + Ability to work collaboratively as part of a team
What You'll Get:
As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks that will enhance your career and personal life. These include:
Travel Perks:
Explore the world with arenaflex's global network of over 6,800 daily flights to 365 destinations.
Health Benefits:
Enjoy comprehensive health, dental, prescription, and vision benefits from day one, plus virtual doctor visits, flexible spending accounts, and more.
Wellness Programs:
Stay healthy and motivated with arenaflex's wellness programs, which provide the right tools, resources, and support to help you thrive.
401(k) Program:
Take advantage of arenaflex's 401(k) program, which offers employer contributions after one year, depending on the workgroup.
Inclusion and Diversity:
At arenaflex, we're committed to creating an inclusive and diverse work environment that reflects the needs of our customers and team members. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us reach our full potential and meet the needs of our diverse world.
Join the arenaflex Family:
If you're ready to embark on a thrilling career journey with a world-renowned organization, apply now to become a Specialist, Government and Corporate Affairs Customer Service at arenaflex. Don't miss this opportunity to grow your expertise, travel the world, and become the best version of yourself. Apply Job! Apply for this job