[Remote] Project Manager Supervisor (Legal Operations)

Note: The job is a remote job and is open to candidates in USA. New Frontier Immigration Law is a fast-growing law firm committed to humanitarian-based immigration. The Project Manager Supervisor will lead a team of certified Project Managers to ensure efficient case management and operational excellence across time zones.

Responsibilities

• Supervise, coach, and develop a team of 6-10 certified Project Managers
• Conduct weekly 1-on-1 meetings to provide coaching, remove blockers, and support professional growth
• Set clear performance expectations and KPIs for each Project Manager
• Conduct performance reviews, compensation recommendations, and promotion decisions
• Handle performance management issues when necessary
• Foster a culture of accountability, continuous improvement, and mission alignment
• Refine case management workflows to optimize efficiency and quality
• Ensure all Project Managers follow standardized checklists, SOPs, and systematic processes
• Monitor team-wide metrics: case progression rates, bottleneck identification, on-time completion rates, error rates
• Identify process gaps and inefficiencies; implement solutions collaboratively with leadership
• Partner with the Head of Legal Operations to align the PM strategy with the legal team needs
• Oversee a 24-hour operations model to ensure seamless handoffs between US-based and international PM shifts
• Conduct root cause analysis when cases stall or errors occur; implement corrective actions
• Build and maintain PM team playbooks, training materials, and best practices documentation
• Partner with attorneys and Paralegal Supervisors to resolve workflow issues
• Serve as an escalation point when Project Managers encounter blockers with legal teams
• Attend leadership meetings to provide case progression updates and operational insights
• Work with the Head of Operations to ensure PM workflows support attorney productivity
• Communicate proactively with stakeholders about risks, delays, and process improvements
• Oversee the Project Manager's use of the case management system and project management tools
• Ensure data accuracy and completeness in case tracking systems
• Identify technology needs to improve PM efficiency (dashboards, automation, integrations)
• Partner with Operations on tool implementation and training
• Generate executive-level reports on case pipeline health, team performance, and operational metrics

Skills

• Strong understanding of workflow optimization, process improvement, and bottleneck elimination
• Exceptional leadership and coaching skills
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• High emotional intelligence and conflict resolution capability
• Ability to balance empathy for team members with accountability for results
• Strategic thinker who can see the big picture while managing tactical execution
• Comfortable with ambiguity and building systems in fast-growth environments
• Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday)
• Available for real-time collaboration with US-based leadership and legal teams
• Reliable high-speed internet connection and professional home office setup
• Must hold active certification: PMP (Project Management Professional), Six Sigma (Green Belt or higher), CSM (Certified Scrum Master), PMI-ACP (Agile Certified Practitioner), PRINCE2, or equivalent
• Deep expertise in project management methodologies (Agile, Waterfall, Lean, Six Sigma, Kanban)
• Certification must be current and in good standing
• 5-7 years of project management experience with at least 3 years managing teams of Project Managers
• Proven track record leading teams of 5-10+ project managers or program managers
• Experience in high-volume, deadline-intensive industries (legal, healthcare, financial services, logistics, technology)
• Demonstrated ability to develop underperforming PMs into high performers
• Comfortable managing geographically distributed teams across time zones
• Legal industry experience (law firm operations, legal process outsourcing, legal tech)
• Immigration law familiarity (case types, timelines, compliance requirements)
• Experience managing 24-hour operational models
• Background in legal project management or case management systems
• Continuing education in project management methodologies is preferred

Company Overview

• New Frontier Immigration Law is a law firm that specializes in family petitions, military parole, appeals, and naturalization services. It was founded in undefined, and is headquartered in Phoenix, Arizona, USA, with a workforce of 51-200 employees. Its website is https://newfrontier.us/.

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