Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in arenaflex Pharmacies

At arenaflex, we are committed to providing our customers with a unique and personalized experience that sets us apart from the competition. As a Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient care and service, ensuring that every customer leaves our pharmacy feeling valued and satisfied. If you are passionate about delivering outstanding customer service and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. Our pharmacies are committed to delivering personalized service, expert advice, and a wide range of products and services to meet the unique needs of our customers. As a Pharmacy Customer Service Associate, you will be part of a team that is passionate about making a difference in the lives of our customers and patients.

Key Responsibilities

As a Pharmacy Customer Service Associate, your primary responsibilities will include:

• Modeling and delivering a distinctive and delightful customer experience
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• PTCB certification through the designated PTCB training program and/or state required certification/registration
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to lift up to 25 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings, weekends, and holidays

Preferred Qualifications

* Previous experience in a pharmacy or retail environment

• Knowledge of pharmacy systems and procedures
• Experience with inventory management and control
• Strong customer service skills and ability to work with diverse customer base
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to lift up to 25 pounds and stand for long periods of time
• Strong customer service skills and ability to work with diverse customer base
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of pharmacy systems and procedures
• Experience with inventory management and control

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Pharmacy Customer Service Associate, you will have the opportunity to:

• Develop your skills and knowledge in pharmacy operations and customer service
• Work with a team of experienced professionals who are passionate about delivering exceptional patient care
• Participate in ongoing training and education programs to stay up-to-date on the latest developments in pharmacy and healthcare
• Take on additional responsibilities and advance to leadership roles within the pharmacy
• Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Pharmacy Customer Service Associate, you will work in a fast-paced and dynamic environment that is dedicated to delivering exceptional patient care and service. Our company culture is built on the following values:

• Respect: We value and respect each other's differences and perspectives.
• Integrity: We operate with honesty, transparency, and accountability.
• Excellence: We strive for excellence in everything we do.
• Teamwork: We work together to achieve our goals and support each other's success.
• Innovation: We encourage creativity and innovation to drive growth and improvement.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching
• Paid time off
• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• A comprehensive training program to support your success

Conclusion

If you are passionate about delivering exceptional customer service and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to develop your skills and knowledge in pharmacy operations and customer service, work with a team of experienced professionals who are passionate about delivering exceptional patient care, and participate in ongoing training and education programs to stay up-to-date on the latest developments in pharmacy and healthcare. Apply now to join our team and start your career with arenaflex! Apply for this job