Experienced Full Stack Call Center Representative – Customer Service & Data Entry
At arenaflex, we're on a mission to revolutionize the way people live and work. As a leading retail pharmacy and healthcare company, we're committed to making a positive impact on the lives of our customers and patients. We're now seeking an experienced and skilled Full Stack Call Center Representative to join our team in Orlando, USA. This is a full-time remote opportunity that offers a competitive salary of $25-$35/Hour.
About arenaflex
arenaflex is a leading healthcare and retail company that operates over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands. We're proud to be a local healthcare leader, serving almost 10 million customers every day. Our team of dedicated pharmacists and healthcare professionals play a vital role in the U.S. healthcare system, providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.
Job Summary
As a Full Stack Call Center Representative at arenaflex, you'll be responsible for providing exceptional customer service and data entry support to our patients and clients. You'll work closely with our team to resolve high-volume customer inquiries, process patient and medication data, and perform various administrative tasks. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into our suitable system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
- Handle correspondence with patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
- Resolve Out-of-Scope (OOS) issues by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
- Make phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve OOS issues.
- Provide support to pharmacists, both in-office and remotely, and identify and escalate issues to senior-level staff as necessary.
- Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.
Essential Qualifications
* High school diploma or equivalent (GED).
- Essential level computer skills, including:
+ Starting and closing a computer. + Using a mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving files. + Printing documents. + Accessing data online.
- Essential web browser skills, including:
+ Opening a browser. + Writing URLs in the address bar. + Using a search engine. + Bookmarking a website. + Navigating using back/forward/stop buttons. + Completing online forms.
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
- Ability to communicate effectively in writing and verbally.
- 18 years old or older.
Preferred Qualifications
* At least 1 year of pharmacy experience in a retail or call center environment.
- At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
- Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
- Familiarity with Spanish and English.
What We Offer
* Competitive salary of $25-$35/Hour.
- Opportunity to work in a dynamic and growing company.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Collaborative and supportive work environment.
How to Apply
If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com](http://arenaflex.com) to learn more about our company and submit your application. Apply for this job