Experienced Medical Customer Service Representative – Remote Opportunity for Goal-Driven Individuals with Excellent Communication Skills

Welcome to arenaflex

arenaflex is a leading provider of medical billing and claims investigation services, dedicated to delivering exceptional customer experiences and maximizing returns for our clients. We are seeking a highly motivated and skilled Medical Customer Service Representative to join our team in a remote capacity. If you are a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to apply for this exciting opportunity.

About the Role

As a Medical Customer Service Representative at arenaflex, you will play a critical role in assisting patients with resolving their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing exceptional customer support. You will be an integral part of our client's business office, working in a fast-paced call center environment and adhering to standardized productivity goals. Our comprehensive training program will ensure your success in this role, and you will have the opportunity to work with a supportive team and develop your skills in medical billing and complex claims investigation.

Key Responsibilities

• Helping patients understand their financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances, including:
  • Identifying consumer payment plans
  • Utilizing call scripts provided
  • Setting up consumer payments over the phone
  • Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or equivalent
• Must be willing to submit for a background check
• High integrity and excellent interpersonal, verbal, and written communication skills

Preferred Qualifications

While not required, the following preferred qualifications will be an asset in this role:

• Ability to work successfully in a fast-paced environment
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
• Experience with medical billing/claims processing
• Proficiency in PC-based applications (Microsoft Outlook, Word, and Excel)
• Time management and sound decision-making skills
• Positive attitude and ability to demonstrate teamwork
• Strong organizational and problem-solving skills
• Ability to provide excellent customer service in a variety of situations, including those that escalate
• Strong attention to detail and data management skills

What We Offer

At arenaflex, we are committed to providing our employees with a positive and supportive work environment, comprehensive training, and opportunities for growth and development. We offer:

• Full comprehensive Paid Training Program (3+ weeks)
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer-paid life insurance and long-term disability
• Internal company growth opportunities
• Steady work schedule

Compensation and Benefits

We offer a competitive hourly rate of $15-$17, based on experience. Our comprehensive benefits package is designed to support your overall well-being and provide you with the resources you need to succeed in your role.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer opportunities for advancement, training, and education, and we encourage our employees to take ownership of their career development. Our supportive and collaborative work environment will provide you with the opportunity to learn from experienced professionals and develop your skills in medical billing and customer service.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful work environment that allows our employees to thrive and grow. Our company culture is built on the principles of integrity, teamwork, and excellence, and we strive to make a positive impact in the lives of our patients and clients.

How to Apply

If you are a motivated and skilled individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.