Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)

Join arenaflex, a Certified B Corporation, in Revolutionizing Student Loan Repayment

At arenaflex, we're on a mission to empower 45 million Americans burdened by student debt to save money through smart, algorithm-based recommendations. Our innovative approach combines policy expertise and cutting-edge technology to serve student loan borrowers across the country. With a founding team that draws on years of experience in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation. As a Certified B Corporation, we're committed to helping all borrowers improve their financial health through better repayment strategies. Our recent Series A funding has enabled us to expand our team and further develop our product, backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures.

Your Role in arenaflex's Borrower Success Team

We're seeking an experienced Customer Success Associate to join our Borrower Success Team, working directly with student loan borrowers to help them navigate arenaflex's tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs.

Key Responsibilities:

* Understand arenaflex's product offerings and how they address borrowers' needs

• Engage with borrowers via email and live chat, providing empathetic and clear communication
• Review and submit applications for federal loan programs, ensuring accurate and timely processing
• Proactively suggest and implement ideas and automations that can help scale the team, driving efficiency and effectiveness
• Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission
• Bring user feedback to life with the product, design, and engineering teams to create new features and offerings

Reporting Structure:

This position will report to the Head of Borrower Success, ensuring seamless communication and collaboration within the team.

Recommended Experience:

We're seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. Passion for applying talents in a fast-paced startup environment to tackle a major social issue of our time is a must.

Essential Qualities:

During the interview process, we'll be evaluating these key qualities in your experience and potential:

• Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
• Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
• Clear communicator: You can field questions from borrowers with empathy, tact, and clarity
• Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations

arenaflex's Values:

We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.meetarenaflex.org/careers](http://www.meetarenaflex.org/careers).

Join the arenaflex Team:

If you're passionate about making a difference in the lives of student loan borrowers, we encourage you to apply. Join us in revolutionizing student loan repayment and helping fix the system!

Apply Now:

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About arenaflex:

arenaflex is a Certified B Corporation dedicated to empowering student loan borrowers to save money through smart, algorithm-based recommendations. Our innovative approach combines policy expertise and cutting-edge technology to serve student loan borrowers across the country. With a founding team that draws on years of experience in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation.

Learn More:

Visit our website to learn more about arenaflex's product and mission: [www.arenaflex.org](http://www.arenaflex.org). Apply for this job