Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we are dedicated to providing exceptional customer service and support to our valued clients. As a key member of our Customer Service team, we are seeking an experienced Order Processing Specialist to join our dynamic and growing organization. This is a part-time opportunity that offers a competitive hourly rate of $25.00 - $28.00, flexible scheduling, and a comprehensive benefits package.
About arenaflex
arenaflex is a leading provider of innovative solutions and services to various industries. Our mission is to deliver exceptional customer experiences, foster long-term relationships, and drive business growth through our commitment to excellence. We are a team of passionate professionals who share a common goal of making a positive impact in the lives of our customers and stakeholders.
Job Summary
As an Order Processing Specialist at arenaflex, you will play a critical role in supporting our spare parts sales order management, working with internal and external customers, and managing orders from receipt to delivery. You will also engage in reverse logistics management, ensuring seamless communication and coordination with our customers, sales and service representatives, and transportation carriers.
Key Responsibilities
* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Update databases with status of returned materials issues and accounts for returns inventory.
- Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensure service information is accessible by sorting and filing documents/forms.
- Handle requests for additional company materials.
- Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
- Coordinate and perform activities associated with the transfer of consigned material.
- Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
* Minimum Required Skills and Knowledge: + Direct customer support experience, including administrative experience. + Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education. + Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. + Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1 - 3 years of related experience.
Benefits
* 401(k) plan with company matching
- Paid Time Off
- Sick Time
- Comprehensive benefits package that pays 100% of medical, dental, and vision
- Short-Term Disability
Why Join arenaflex?
* Competitive hourly rate of $25.00 - $28.00
- Flexible scheduling to accommodate your needs
- Comprehensive benefits package
- Opportunity to work with a dynamic and growing organization
- Collaborative and supportive team environment
- Professional development and growth opportunities
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team! Apply Now! Apply for this job