Experienced Customer Success Manager – Fleet Operations and SaaS Expertise

At arenaflex, we're revolutionizing the way businesses manage and operationalize their fleet operations with our cutting-edge fleet intelligence platform. With 20 years of expertise in B2B SaaS and a recent $70M investment, we're rapidly expanding our team and seeking a service-minded Customer Success Manager to join our ranks.

About arenaflex

arenaflex is a rapidly growing B2B SaaS company that empowers construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions to one simple, powerful platform. Our fleet intelligence platform provides customers with a level of insight they've never had before to improve safety, establish next-generation operational efficiency, and make intelligent decisions.

The Role

As a Customer Success Manager at arenaflex, you'll be an expert in turning customer growth opportunities into revenue without compromising your role as a trusted advisor. You'll work cross-functionally with the sales, implementation, support, and service teams to ensure our customers have an exceptional arenaflex experience. Your mission will be to ensure our customers have realized and maximized value with arenaflex, and are transforming how their companies manage and operationalize their fleet operations.

Key Responsibilities

* Develop and manage a client portfolio with a deep knowledge of the customers' business goals and success criteria

• Manage all customer subscriptions to ensure high retention and mitigate churn risk
• Identify and execute growth opportunities tied to upsell, cross-sell, and expansion
• Proactively manage SaaS renewals to ensure contractual continuity
• Build and foster relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership
• Engage with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership
• Manage the customer through the lens of the customer journey, achieving all milestones along the way
• Act as a liaison between the customer and other teams at arenaflex to prioritize issues, elicit feedback, or present customers with new opportunities
• Proactively manage customer health and engagement to mitigate business risk

What You'll Need to Succeed

* 5+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive

• 5+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle
• 5+ years of experience working with executive and senior management leaders and teams
• Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment
• Proven ability to simultaneously manage a portfolio of 20-50 Enterprise customers
• Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and arenaflex partnership goals
• Excellent communication and interpersonal skills
• High technical aptitude and interest in learning new technologies
• Experience with SaaS customer success processes
• Patience and active listening skills with a passion for service AND for driving business growth
• Proven experience managing and negotiating complex contracts
• Team-oriented mindset with a strong ability to develop relationships internally and externally
• Experience acting as a change agent in complex organizations, with both customers and internally at arenaflex
• Experience as a Salesforce user required
• Experience managing a pipeline of renewals and upsell opportunities
• Experience with Customer Success software
• Experience with fleet operations, AI video, and/or telematics

Our Values

* Embrace and Drive Change - remain nimble and forward thinking

• Think Bigger - commit to growing the organization and as an individual
• Execute with Passion and Urgency - bring your "A" game
• Be a Good Human - treat everyone with respect
• Drive Trust and Transparency - open and honest communication always
• Always Put the Customer First - maintain a customer-centric mindset

Benefits

We offer competitive compensation, commensurate with experience; $100-105k base plus bonus. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. arenaflex provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a remote full-time, salaried position with occasional travel to the NY HQ and customers throughout the country.

Why Join arenaflex?

* Be part of a rapidly growing company with a strong mission and vision

• Work with a talented team of professionals who are passionate about making a difference
• Enjoy a competitive compensation package and outstanding benefits
• Have the opportunity to make a real impact on our customers' businesses and lives
• Be part of a company that values innovation, creativity, and continuous learning

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply Now! We can't wait to hear from you! Apply for this job