Experienced Work from Home Inbound Customer Service Representative – Seasonal Opportunity with arenaflex
Job Summary:
Join arenaflex, a leading customer-centric business, as a Work from Home Inbound Customer Service Representative. As a key member of our team, you will be responsible for maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions. This seasonal opportunity offers a flexible part-time schedule, competitive pay, and a supportive team environment. If you're looking for a role that fits your schedule and allows you to earn extra cash, apply now to join our team!
About arenaflex:
arenaflex is a customer-centric business that supports warehousing, information technology, and contact centers. As an affiliate company of Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies, we are committed to providing exceptional customer service and supporting the communities we work in. Our team is passionate about delivering outstanding results and fostering a positive work environment.
Responsibilities:
As a Work from Home Inbound Customer Service Representative, you will be responsible for:
- Maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions
- Working from home, navigating multiple systems, and entering information using your keyboard, including function keys, while speaking with customers on the phone
- Meeting performance metrics and quality standards
- Collaborating with colleagues to resolve customer issues and improve processes
- Participating in ongoing training and development to enhance your skills and knowledge
Requirements:
To be successful in this role, you will need:
- A PC or Laptop with:
+ Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP) + Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer + 8GB RAM or installed memory + 10GB of Free Hard Disk Space
- Dedicated High Speed Internet:
+ Internet Download Speed: 10.0 MBPS + Internet Upload Speed: 5.0 MBPS + Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Keyboard: Function Keys (F-Keys)
- Wired USB Headset
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)
Training Requirements:
* 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
- 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
- Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
Benefits:
As a Work from Home Inbound Customer Service Representative with arenaflex, you will enjoy:
- Competitive pay starting at $14.00 per hour
- Upsell commission on top of your hourly rate
- Flexible part-time schedule to fit your needs
- Paid training
- Employee discounts up to 50%
- Booster Discount Certificates that allow employees to purchase company products for free
- Performance-based pay and incentives
- Shift premium pay for 2nd, 3rd, and Weekend shifts
- Holiday pay for employees returning for their fifth consecutive season
- Safety and attendance incentives
- Employee discounts on items ordered from our catalogs and selected Outlet Store
- Employee mini stores with discounted products
- Flexible work schedules
How to Apply:
If you're a motivated and customer-focused individual looking for a seasonal opportunity, apply now to join our team! Please visit our website at [insert website URL] to complete your application. You can also call us at 608-328-8480 if you have any questions or need further assistance.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Note:
This job posting is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin. Apply for this job