Experienced Bilingual Customer Service Representative – Ground Services at arenaflex
Join arenaflex, a leading logistics and transportation company, as we seek a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative – Ground Services. This exciting opportunity offers a competitive hourly rate of $25 and a chance to work in a dynamic and fast-paced environment.
About arenaflex
arenaflex is a global leader in the logistics and transportation industry, providing innovative solutions to meet the evolving needs of our customers. With a strong commitment to customer satisfaction, arenaflex has built a reputation for excellence and reliability. Our team is dedicated to delivering exceptional service, and we are seeking like-minded individuals to join our ranks.
Job Summary
As a Bilingual Customer Service Representative – Ground Services, you will be responsible for providing exceptional customer service to clients from Canada and the United States. You will handle inbound client requests, process credit card payments, and assist with customs clearance and other related tasks. This is an excellent opportunity for a fresh graduate or an individual looking to start their career in customer service.
Key Responsibilities
* Answer incoming calls from Canadian and U.S. clients regarding their FTNC-FXG freedom receipt and direct them to the suitable FTNC division or FedEx OPCO for resolution.
- Investigate and respond to client inquiries regarding FTNC clearances for FXG shipments into Canada.
- Process Mastercard payments from clients, ensuring that the payment is approved and not declined.
- Log payments accurately against the receipt in the FTNC accounting system.
- Liaise with clients directly in the event of payment processing issues, such as incorrect credit card number, expired date, or declined payment.
- Examine and respond to clients on any issues related to credit payments received and liaise with the FTN Record Receivable Office to resolve issues.
- Assist the billing department in preparing credit notes for FTNC solicitations in question resolution.
- Uphold FedEx Express Client Support Agents on inquiries related to FXG shipments in customs clearance delay or FTNC freedom receipt that the client has received in the mail.
- Sort and relate Low Value Shipment (LVS) Archive for the purpose of mailing.
- Answer questions from other OPCOs.
- Prepare FTNC solicitations to ship to clients, as required.
- Perform other duties as assigned by the Manager.
Essential Qualifications
* Bachelor's degree in any field.
- Excellent communication skills in both written and verbal French and English.
- Strong customer service skills, with the ability to connect with a large number of clients and representatives.
- Working knowledge of MS Office, Outlook, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners).
Preferred Qualifications
* Previous experience in customer service or a related field.
- Knowledge of customs clearance procedures and regulations.
- Familiarity with accounting systems and payment processing.
Skills and Competencies
* Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a team environment.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. As a Bilingual Customer Service Representative – Ground Services, you will have opportunities to learn and grow with our company. We offer a comprehensive training program, ongoing support, and opportunities for advancement.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced environment that values teamwork, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional service, and we are seeking like-minded individuals to join our ranks. We offer a collaborative and supportive work environment, with opportunities for growth and development.
Compensation, Perks, and Benefits
arenaflex offers a competitive hourly rate of $25, as well as a range of benefits and perks, including:
- Comprehensive training program
- Ongoing support and development opportunities
- Collaborative and supportive work environment
- Opportunities for advancement and career growth
- Competitive hourly rate of $25
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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