Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join Our Team
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? Look no further! arenaflex is seeking a highly skilled and dedicated Customer Service Associate to join our team, working nights and weekends in a full-time capacity.
About arenaflex
arenaflex is a leading provider of innovative solutions in the live event industry, connecting buyers and sellers through our cutting-edge ticket exchange platform. Our mission is to revolutionize the way people experience live events, and we're looking for talented individuals like you to help us achieve this vision.
The Opportunity
As a Customer Service Associate at arenaflex, you will play a critical role in managing transactions and relationships with our valued sellers and customers. You will be responsible for taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we provide elite service to both our sellers and our customers.
Your Role Expectations
As a Customer Service Associate, your role expectations will progress as follows:
Seller Operations Associate (30 days in)
- Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Seller Operations Associate (60 days in)
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
Seller Operations Associate (90 days in)
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.
Work Environment and Culture
arenaflex is committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our hybrid model allows for a balance of in-office and remote work, ensuring you have the flexibility to thrive in your role.
Compensation and Benefits
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Opportunities for career growth and professional development
Work Schedule
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
* Hybrid model, not fully remote. 3 days in-office and 2 days at home.
* Hours:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off.
+ 1:30pm-10:00pm, with Wednesday/Thursday off.
How to Apply
If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Associate at arenaflex.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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