Experienced Bi-Lingual Food Manufacturing Customer Service Coordinator – Logistics and Customer Satisfaction Expert

Welcome to arenaflex

arenaflex is the leading brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States, with a strong leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth. Our company was founded in 1973 on the four core values of Family, Quality, Integrity, and Authenticity, which continue to provide the foundation for our success and guide how we work. We are a dedicated, family-owned company that offers a rewarding environment for our teammates to thrive and grow their careers.

About the Role

We are seeking an experienced Bi-Lingual Food Manufacturing Customer Service Coordinator to join our team. As a Logistics/Customer Service Coordinator, you will be responsible for working with customers and carriers to ensure the proper delivery of products and addressing any questions or concerns from customers, vendors, and consumers. This role requires attention to detail, excellent problem-solving skills, and the ability to collaborate with different departments to ensure customer satisfaction.

Key Responsibilities

• Processing Orders/Order Revisions: Managing and processing customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
• Daily Customer Interactions: Resolving inquiries around orders and product availability, addressing customer inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies.
• Handling Complaints: Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Working with the logistics team to ensure the timely and accurate delivery of products and communicating any delays or issues to customers.
• Documentation and Reporting: Maintaining detailed records of customer interactions, orders, and complaints, and generating reports to help improve customer service processes.
• Quality Assurance: Coordinating with the quality assurance team to address any product quality issues reported by customers.
• Cross-Functional Collaboration: Working with various departments such as production, logistics, and quality control to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

• Bi-Lingual (Spanish) Required: Fluency in both English and Spanish is essential for this role.
• Food Manufacturing Experience: Previous experience in the food manufacturing industry is required.
• Bachelor's Degree: A bachelor's degree in a related field is required.
• Customer Service Experience: At least 5 years of customer service experience is required, with experience as a customer account manager preferred.
• Cross-Functional Experience: Experience supporting and communicating cross-functionally is essential.
• Documentation Experience: Experience documenting all customer interactions, especially complaints, is required.
• Technical Skills: Proficiency in Excel, ERP's, and complaints platforms, with experience with D365 preferred.

Preferred Qualifications

• B2B or B2B & B2C Experience: Experience working with B2B or B2B & B2C clients is preferred.
• PO's & Invoicing Experience: Experience with PO's and invoicing PO's is preferred.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our teammates. As a Logistics/Customer Service Coordinator, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to training and development programs to help you build your skills and advance your career.

Work Environment and Company Culture

arenaflex is a dedicated, family-owned company that values its teammates and is committed to creating a positive and inclusive work environment. We offer a collaborative and dynamic work environment that is focused on delivering exceptional results and building strong relationships with our customers and partners.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. Our perks include access to our products, discounts, and other benefits that are designed to support your well-being and quality of life.

Conclusion

If you are a motivated and customer-focused professional who is looking for a new challenge, we encourage you to apply for the Bi-Lingual Food Manufacturing Customer Service Coordinator role at arenaflex. This is a unique opportunity to join a leading company in the food manufacturing industry and to work with a talented team of professionals who are passionate about delivering exceptional customer service. Apply today and take the first step towards a rewarding and challenging career with arenaflex.