Experienced Customer Service Coordinator – Business and Government Customer Organization (BGCO) Representative for arenaflex

Introduction to arenaflex

At arenaflex, we empower how people live, work, and play by connecting them to what brings them joy. We are a community of innovators, driven by creativity and a passion for making a positive impact in the world. Our team is dedicated to delivering exceptional customer experiences, driving revenue growth, and building long-term relationships with our clients. If you're looking for a career where you can share your ideas, learn, grow, and thrive, then join our team at arenaflex.

About the Role

We are seeking an experienced Customer Service Coordinator to join our Business and Government Customer Organization (BGCO) team. As a BGCO Customer Service Coordinator, you will be the primary point of contact for our business and government customers, providing them with innovative solutions, products, and services to help them achieve their organizational objectives. Your role will be to work with our customers over the phone, answering their questions, and identifying opportunities to help them solve their business challenges.

Key Responsibilities

• Growing our business within existing accounts by building strong customer relationships and identifying new sales opportunities
• Delivering exceptional customer experiences, ensuring every interaction is positive and resolving customer issues in a timely and efficient manner
• Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns
• Selling the value of arenaflex solutions and increasing company revenue through upselling and cross-selling
• Being solution-oriented and proactive, providing first-call resolution and eliminating repeat calls and unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools and technology

Where You'll Be Working

This is a remote work-from-home role, performed almost exclusively from your home office with occasional in-person meetings and training. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum.

Requirements

To be successful in this role, you'll need to have:

• Bachelor's degree or one or more years of work experience
• One or more years of customer service and/or sales experience
• The ability to meet all home office requirements
• Willingness to work a flexible work schedule including evenings and weekends

Preferred Qualifications

Even better if you have one or more of the following:

• College degree
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you'll have access to training and development programs, mentorship, and career advancement opportunities. You'll be able to develop your skills and knowledge in customer service, sales, and technology, and take your career to the next level.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to diversity, equity, and inclusion, and strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits

As a Customer Service Coordinator at arenaflex, you'll be eligible for a competitive salary, benefits package, and perks. You'll also have access to our employee recognition and reward programs, and be able to participate in our community outreach and volunteer activities.

Conclusion

If you're looking for a career where you can make a difference, grow and develop your skills, and be part of a dynamic and inclusive team, then join us at arenaflex. Apply now to become a Customer Service Coordinator – Business and Government Customer Organization (BGCO) Representative and take the first step towards an exciting and rewarding career.