Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Location:

Denver, CO/REMOTE (Resident of Colorado Required)

Duration:

8+ Months

Job Summary:

At arenaflex, we're seeking an exceptional Service Desk Specialist/Live Chat Agent to join our team in providing top-notch support and assistance to our customers through our myColorado mobile application. As a key member of our support team, you will be responsible for troubleshooting, resolving issues, and ensuring a seamless user experience for our customers. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you!

About arenaflex:

arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's shaping the future of customer support.

Responsibilities:

As a Service Desk Specialist/Live Chat Agent, you will be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application, ensuring a seamless user experience for our customers.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Installing the myColorado software on supported devices following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into the required tracking system.
• Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction.
• Staying up-to-date with the latest technology trends, industry developments, and arenaflex's standard operating procedures.

Minimum Qualifications:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications:

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Skills and Competencies:

* Excellent communication and interpersonal skills.

• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in using chat tools and customer support software.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work collaboratively with cross-functional teams.
• Strong customer service skills and commitment to delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits:

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll have opportunities to:

• Develop your technical skills and knowledge in mobile application support and customer assistance.
• Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction.
• Participate in training and development programs to enhance your skills and competencies.
• Contribute to the development of arenaflex's standard operating procedures and customer support processes.
• Enjoy a dynamic and supportive work environment that fosters growth and innovation.

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. As a Service Desk Specialist/Live Chat Agent, you'll be part of a team that values collaboration, innovation, and customer satisfaction. Our company culture is built on:

• A commitment to delivering exceptional customer experiences.
• A culture of innovation and continuous improvement.
• A supportive and inclusive work environment.
• Opportunities for growth and development.
• A dynamic and fast-paced work environment.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• A salary range of $45,000 - $60,000 per year, depending on experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.

How to Apply:

If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you! Apply now by submitting your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job