Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for arenaflex

Welcome to arenaflex: Empowering Exceptional Customer Experiences

arenaflex is a leading provider of mission-critical services and solutions, dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, providing top-notch support and making a real difference in the lives of others.

About the Role: Medicaid Member Support – Tier 1

We are seeking a highly skilled and compassionate customer service professional to join our team as a Remote Call Center Customer Service Representative. As a key member of our customer service team, you will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system.

Key Responsibilities:

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Medicaid rules/guidelines and other related program policies
• Provide excellent customer service skills, phone etiquette skills, and problem-solving abilities

Requirements and Qualifications

To be successful in this role, you will need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications:

• Excellent typing and grammar skills
• Ability to navigate a computer and understand/utilize policy
• Reliable internet access
• Ability to adhere to a break and lunch schedule

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Remote Call Center Customer Service Representative, you will have access to:

• Paid training with equipment provided
• Career growth opportunities
• PerkSpot – Employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Company Culture

arenaflex values the health and safety of our associates, their families, and our community. We offer a positive, employee-friendly culture that encourages individuality, creativity, and innovation. As a Remote Call Center Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $18.00 per hour, paid bi-weekly. In addition to base pay, this position may be eligible for a bonus or incentive, based on business need. Our comprehensive benefits package includes:

• Full benefits options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
• PerkSpot – Employee discount program
• Paid training with equipment provided
• Career growth opportunities

Conclusion

If you are a motivated and compassionate customer service professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Call Center Customer Service Representative position at arenaflex. As a key member of our team, you will have the opportunity to make a real difference in the lives of others, while growing and developing your skills in a supportive and dynamic environment. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences!

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through our accommodation form. Complete the form and then email it as an attachment to [email protected].