Experienced Technical Content Designer – Customer Service

At arenaflex, we're shaping the future of global entertainment by providing an unparalleled streaming experience to our members worldwide. With over 278 million paid memberships across 190 countries, we're constantly innovating to meet the evolving needs of our subscribers. Our Global Customer Service (CS) organization plays a vital role in ensuring our members receive exceptional support, and we're now looking for a talented Technical Content Designer to join our Customer Service Content Strategy team. As a Technical Content Designer at arenaflex, you'll have the opportunity to make a significant impact on the support experience for our members and customer service agents. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams.

About arenaflex

arenaflex is a global entertainment leader, providing an unparalleled streaming experience to our members worldwide. We're committed to delivering the best-in-class TV series, documentaries, feature films, and games, with a focus on simplicity, excellence, and getting our members back to streaming. Our mission is to entertain the world, and we're always looking for talented individuals to join our team.

Key Responsibilities

As a Technical Content Designer, you'll be responsible for:

• Leading large complex editorial projects end-to-end, including setting content strategy, goals, timelines, and reporting
• Creating and editing Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensuring consistent content style, tone, and format meet the evolving expectations of a global audience
• Partnering closely with support operations, localization, legal, product design, and engineering teams
• Creating, maintaining, and updating style guides and editorial training
• Leveraging multiple data sources to provide data-driven analysis and content recommendations

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing)
• 5+ years of relevant experience in technical writing, editing, or content management
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms (e.g., computer, mobile, or TV)
• Familiarity with information architecture and content management systems

Desired Qualities

We're looking for someone who is:

• Independent and self-motivated, with a strong ability to drive improvements
• Innovative and curious, with a passion for storytelling and communication
• A strong relationship builder, with excellent communication skills and the ability to thrive in a fast-paced environment
• Adaptable and able to navigate complex projects and teams

Compensation and Benefits

arenaflex offers a comprehensive compensation package, including:

• An annual salary, with the option to choose how much of your compensation you want in salary versus stock options
• A salary range of $50,000 - $190,000, based on market indicators and your specific job family, background, skills, and experience
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
• Paid leave of absence programs, including 35 days annually for paid time off for full-time hourly employees, and flexible time off for full-time salaried employees

Work Environment and Culture

arenaflex is a unique culture and environment, where diversity and inclusion are celebrated. We're an equal-opportunity employer, committed to recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

How to Apply

If you're passionate about creating exceptional content and supporting our members, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Now! We can't wait to hear from you! Apply for this job