Lead Pharmacy Technician, Customer Service and Data Entry Team Leader in Peabody, MA, at arenaflex

Introduction to arenaflex and the Role

arenaflex is a leading healthcare company dedicated to providing exceptional care and support to individuals in various settings, including long-term care, assisted living, and chronic care environments. As a key player in the healthcare industry, arenaflex is committed to delivering personalized, convenient, and affordable healthcare solutions. We are now seeking a highly skilled and experienced Lead Pharmacy Technician to join our team in Peabody, MA, and contribute to our mission of bringing heart to every moment of our customers' health.

Job Overview

In this critical role, you will lead and support our front-end pharmacy technician team, ensuring the delivery of best-in-class customer service and data entry support. As a Lead Pharmacy Technician, you will work closely with our pharmacists, senior technicians, and other stakeholders to coordinate daily production, troubleshoot issues, and identify solutions to drive process improvements. Your expertise and leadership will be essential in maintaining the highest standards of accuracy, efficiency, and customer satisfaction in our closed-door pharmacy setting.

Key Responsibilities

• Collaborate with senior technicians to coordinate daily production of assigned areas, including data entry, customer service, and automation
• Troubleshoot and assist with front-end processes and workflow issues to identify solutions and implement improvements
• Partner with pharmacy leaders on team training plans and collaborate with field training teams as needed to ensure seamless knowledge transfer and skill development
• Assist in orientation, training, and education programs for all controlled substances in accordance with policies, procedures, state, and federal laws
• Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Lead and support the front-end pharmacy technician team, ensuring that all tasks and responsibilities are completed efficiently and accurately

The Team and Benefits

At arenaflex, we pride ourselves on fostering a supportive and inclusive work environment that allows our colleagues to thrive and grow. As a Lead Pharmacy Technician, you will be part of a dynamic team that is passionate about delivering exceptional care and support to our customers. In addition to a competitive salary and comprehensive benefits package, we offer:

• Paid training, tuition support, and cross-training opportunities to help you develop your skills and advance your career
• FREE business, leadership, and development courses to enhance your professional growth and expertise
• Employee discount programs and affordable back-up child and elder care services to support your work-life balance
• Up to $10,000 reimbursement for expenses related to building a family, including adoption, surrogacy, and doula services (for employees working 30+ hours per week)
• A range of other benefits and perks that demonstrate our commitment to your well-being and success

Qualifications and Requirements

To be successful in this role, you will need:

• A verifiable High School Diploma or GED
• Certification, licensure, or registration as a pharmacy technician, or as required by state law
• At least one year of experience as a pharmacy technician, with a strong understanding of pharmacy operations and customer service principles
• Excellent communication, leadership, and problem-solving skills, with the ability to work effectively in a team environment
• Strong attention to detail, organizational skills, and ability to prioritize tasks and manage multiple responsibilities

Preferred Qualifications

While not essential, the following qualifications and experience are highly desirable:

• Prior experience in the long-term care industry, with a deep understanding of the unique challenges and opportunities in this setting
• PTCB National Certification, demonstrating your expertise and commitment to the pharmacy technician profession
• Experience in leadership or supervisory roles, with a proven track record of motivating and developing high-performing teams

Career Growth and Development

At arenaflex, we are committed to helping our colleagues grow and develop their careers. As a Lead Pharmacy Technician, you will have access to a range of training and development opportunities, including leadership programs, mentorship, and career coaching. We encourage our employees to pursue their passions and interests, and we provide the support and resources needed to help them achieve their career goals.

Work Environment and Culture

Our work environment is dynamic, supportive, and inclusive, with a strong focus on teamwork, collaboration, and open communication. We believe in empowering our employees to take ownership of their work, to innovate and improve processes, and to make a positive impact on our customers and communities. At arenaflex, you will be part of a culture that values diversity, equity, and inclusion, and that is committed to making a difference in the lives of our customers and employees.

Compensation and Benefits

We offer a competitive salary and comprehensive benefits package, including paid time off, holidays, and a range of other perks and benefits. Our compensation package is designed to recognize and reward your contributions to our organization, and to support your overall well-being and success.

Conclusion

If you are a motivated and experienced pharmacy technician looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at arenaflex. As a Lead Pharmacy Technician, you will be part of a dynamic team that is passionate about delivering exceptional care and support to our customers. With a competitive salary, comprehensive benefits, and a range of opportunities for growth and development, this is an ideal role for anyone looking to take their career to the next level. Apply now to join our team and be part of a company that is dedicated to making a positive impact in the lives of our customers and employees.