Experienced Customer Service Representative – Pet Industry E-commerce

Join arenaflex, a revolutionary pet industry e-commerce retailer, as a full-time Customer Service Representative and be part of a dynamic team that's changing the way people shop for their pets. Are you a people person with a passion for helping others? Do you have a knack for engaging in meaningful conversations and resolving complex issues? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-centric Customer Service Representative to join our award-winning customer service organization.

About arenaflex

arenaflex is a leading e-commerce retailer that's revolutionizing the pet industry with its fast-paced and innovative approach. As one of the fastest-growing e-commerce retailers of all time, we're committed to providing an exceptional customer experience that sets us apart from the rest. Our team is passionate about delivering results, growing professionally, and making a difference in the lives of our customers and their pets.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be responsible for engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. Your key responsibilities will include:

• Engaging with customers on the phone, using active listening, patience, empathy, and kindness to resolve their issues
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area that's large enough to accommodate computer monitors and free from distractions, including background noise
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why arenaflex Customer Service?

At arenaflex, we're committed to empowering our Customer Service Representatives to become their best. Here's what you can expect:

• YOU BELONG: arenaflex is a place where you can be your authentic self, and our diverse team is passionate about delivering results and growing professionally.
• YOU CAN GROW: Our culture is designed for those who thrive on delivering results and becoming their best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex offers competitive wages, medical & dental insurance, 401k, and more! Plus, you'll have the opportunity to work with a talented and passionate team that's making an impact each day.

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now!

If you're ready to join a dynamic team that's changing the way people shop for their pets, apply now! Visit our website to learn more about this opportunity and submit your application. Apply for this job