Experienced Customer Service Representative - Remote

At arenaflex, we're not just a company, we're a team of passionate individuals who strive to create a culture of learning and opportunity. We're proud to be part of a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters, and we're committed to helping our clients transform their homes and workplaces into beautiful and comfortable spaces. As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional service to our clients and internal customers, including our sales team of Design Consultants and Installers. You'll be the go-to person for product specifications, warranty, installation, parts & repairs, and you'll have the opportunity to think outside the box to deliver creative and effective solutions.

About arenaflex

arenaflex is a dynamic and fast-paced company that's dedicated to becoming the fastest growing, most loved window covering company in the world. We're committed to creating a space for our employees to thrive, with opportunities for growth and development, competitive compensation and benefits, and a culture of learning and collaboration.

Position Overview

As a Customer Service Representative, you'll be responsible for providing exceptional service to our clients and internal customers, resolving incoming inquiries and requests, and operating within established parameters while thinking creatively to deliver effective solutions. You'll be the voice of arenaflex, and you'll have the opportunity to make a real difference in the lives of our clients.

Key Responsibilities

* Provide exceptional customer service to our clients and internal customers, including our sales team of Design Consultants and Installers

• Field and answer questions related to product specifications, warranty, installation, parts & repairs
• Place orders, track shipments, and relay progress regularly to vested parties
• Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
• Manage a high volume of open cases and provide timely, consistent, and accurate updates on progress and ultimate resolution
• Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
• Deliver consistent results in key performance areas, including schedule adherence, average handle time, and resolution time
• Share feedback and ideas on ways to improve the overall client experience

Who We're Looking For

* Experienced in a Customer Service role, preferably in a call center environment

• Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
• Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
• Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring, and survey score standards
• Flexible and adaptable to change, with an ability to learn new skills and retain information
• Team-oriented with a positive outlook and willingness to go above and beyond
• An exceptional communicator both over the phone and in written updates/summaries
• Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track, and resolve customer concerns
• Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
• Open availability during business hours 6am - 5:30pm PST to work an 8 hour shift (6am-2:30pm, 7am-3:30pm, etc.)

What's in it for You?

* Competitive hourly rate range: $18.00 - $19.50

• In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching
• We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well
• We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement
• Enjoy amazing discounts on our arenaflex products as well as access to various other exclusive discounts
• This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions

Why arenaflex?

* We're a dynamic and fast-paced company that's dedicated to becoming the fastest growing, most loved window covering company in the world

• We're committed to creating a space for our employees to thrive, with opportunities for growth and development, competitive compensation and benefits, and a culture of learning and collaboration
• We're a team of passionate individuals who strive to create a culture of learning and opportunity
• We're proud to be part of a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. Apply Job! Apply for this job