Experienced Full Stack Customer Service Representative – Gold Service Program
Join arenaflex, a leading global property and casualty insurer, in delivering exceptional customer experiences and fostering a culture of inclusivity and growth.
About arenaflex
arenaflex, a purpose-driven organization, has been a leader in the insurance industry since 1912. With a commitment to fostering a diverse, equitable, and inclusive workplace, we strive to create an environment where employees from all backgrounds can build long and meaningful careers. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage.
Our Common Purpose
Our Common Purpose is the guiding principle that exemplifies the way we behave at arenaflex. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.
The Gold Service Program
The Gold Service program contributes to arenaflex's position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for arenaflex.
Job Summary
We are seeking an experienced Full Stack Customer Service Representative to join our Gold Service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. You will also provide expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
Responsibilities
* Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
- Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most.
- Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
- Maintains and tracks accurate data in various computer systems.
- Collaborates with other team members to achieve business objectives and improve customer experiences.
Qualifications
* Associate's degree in a business-related field or equivalent training required.
- Minimum of 6 months related work experience required, customer service experience preferred.
- Ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment.
- Ability to handle confidential and proprietary information is critical.
- Proficiency with computers is mandatory.
- Knowledge and ability to use Microsoft Office tools is necessary.
- Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions.
- Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required.
Preferred Qualifications
* Experience in the insurance industry or a related field.
- Knowledge of insurance products and services.
- Experience working in a call center environment.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong problem-solving and analytical skills.
What We Offer
* Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and inclusive work environment.
- Recognition and rewards for outstanding performance.
- Comprehensive training and support.
- Flexible work arrangements, including remote work options.
Work Environment
* Our team is dedicated to delivering exceptional customer experiences and fostering a culture of inclusivity and growth.
- We are committed to creating a work environment that is safe, respectful, and inclusive for all employees.
- Our office is located in a convenient and accessible location, with easy access to public transportation.
- We offer a range of amenities and services to support employee well-being and productivity.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.
About the Company
arenaflex is a leading global property and casualty insurer, with a commitment to fostering a diverse, equitable, and inclusive workplace. We are headquartered in Boston, but our people, our customers, and our reach span the globe. We are organized into three business units to better serve our global customers and employees.
Company Size
10,000 employees or more
Industry
Insurance
Founded
1912
Website
https://www.arenaflex.com/about-arenaflex/corporate-information/our-business Apply Job! Apply for this job