Rewritten Job Title:
Experienced Customer Experience Concierge – Delivering Exceptional Service in the Arenaflex Centurion Lounge at CLT Airport
Rewritten Job Description:
Join the Arenaflex Team and Lead the Way in Delivering Unparalleled Customer Experiences
At Arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join our team, you'll embark on a unique and meaningful career journey that's tailored to your needs and aspirations. With benefits, programs, and flexibility that support you personally and professionally, you'll have the opportunity to grow, learn, and thrive in a dynamic and inclusive environment.About the Role
We're seeking an experienced Customer Experience Concierge to join our Arenaflex Centurion Lounge team at CLT Airport. As a key member of our team, you'll be responsible for delivering exceptional service to our premium customers, acting as ambassadors of the Arenaflex brand. With a passion for delivering extraordinary service, you'll create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our customers.Key Responsibilities:
- Welcome and provide access to our Card Members upon arrival at reception
- Be accountable and take ownership of the customer's experience from beginning to end
- Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
- Employ the Customer First philosophy in meeting customers' needs and expectations
- Provide concierge and lifestyle recommendations
- Provide travel consultation and minimal reservation assistance
- Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners
Lounge Hours of Operation:
Our lounge operates from 05:30 AM – 10:30 PM, Monday – Sunday. Hours are subject to change due to business need.Qualifications:
To be successful in this role, you'll possess the following qualifications:- Minimum of 1-year recent experience servicing premium customers
- Airline, lounge, or travel industry experience preferred, including reservation experience
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
- Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
- Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
- Ability to utilize and switch from multiple technology platforms with ease
- Adapt to an ever-changing environment and being resilient
- Ability to work flexible shifts, including nights, weekends, and holidays, is essential
- Light to moderate lifting may be required for certain job tasks
Compensation and Benefits:
As a valued member of our team, you'll enjoy a competitive hourly salary range of $20.00 to $22.12, plus bonus and benefits. Our benefits package includes:- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities