Experienced Customer Support Representative – Night Shift Opportunity at arenaflex
Job Summary:
Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional support? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join arenaflex as a Customer Support Representative on our night shift team. In this role, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and contributing to the growth and success of our organization.
About arenaflex:
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong commitment to excellence, we strive to create a work environment that fosters collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks.
Job Responsibilities:
As a Customer Support Representative at arenaflex, you will be responsible for:
- Assisting with screening and monitoring orders in our system to ensure timely and accurate processing
- Collaborating with technicians to close out orders efficiently and effectively
- Handling internal escalations to ensure orders are accepted and rolled on, providing seamless support to our customers
- Updating information through data entry, maintaining accurate records, and running reports as needed
- Assisting with logistics and system-related issues, providing creative solutions to complex problems
- Responding to inbound and outbound calls and emails from internal and external customers, providing exceptional support and resolving issues promptly
What's in it for you?
As a valued member of our team, you can expect:
- Competitive compensation package, including a salary of $15.00 per hour + $2.00 shift differential
- Comprehensive benefits package, including company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
- Other benefits offered include: 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
- Opportunities for career growth and professional development, with a focus on continuous learning and skill enhancement
- Collaborative and dynamic work environment, with a team that values innovation, creativity, and excellence
Requirements:
To succeed in this role, you will need:
- High School Diploma or GED equivalent
- 1 year of customer service experience preferred, with a strong track record of delivering exceptional support
- Effective oral and written communication skills, with the ability to articulate complex ideas clearly and concisely
- Follow-through and the ability to multi-task and meet deadlines, with a focus on delivering high-quality results
- Ability to work independently, with a willingness to research and suggest creative solutions to complex problems
- Adaptability and flexibility, with the ability to learn quickly and grasp new instructions easily
- Strong computer navigation skills and knowledge of Microsoft Office
- Ability to work under pressure and respond with urgency, with a focus on delivering exceptional results in a fast-paced environment
Schedule:
As a Customer Support Representative, you will be required to:
- Attend in-person training at our office located in Green Bay, WI, Monday - Friday, day shift
- Work a 12-hour rotating night shift schedule from 6:00pm to 6:00am, with flexibility to work weekends, holidays, and overtime as needed
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity at arenaflex. Please submit your application through our website, and join our team of dedicated professionals who are committed to excellence and customer satisfaction. Apply Now! Apply for this job