Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Interactions

Introduction to arenaflex

At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, driven by our passion for creativity, impact, and customer satisfaction. Our team is dedicated to anticipating, leading, and listening to our customers' needs, and we believe that this is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in everything we do. If you're looking for a career where you can share your ideas, learn, grow, and thrive, then join the arenaflex team.

About the Role

As a Customer Experience Champion II at arenaflex, you will be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You will be the face of our brand, providing exceptional service, and driving business growth through innovative solutions and strategic customer interactions. Your goal will be to turn every contact into a sell or save opportunity, ensuring that our customers have a premium experience and want to stay loyal to arenaflex.

Key Responsibilities

• Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Providing an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for customers
• Serving as a brand ambassador and advocate for customers, highlighting all that arenaflex has to offer through our products and services
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the company, customer, and fellow employees
• Identifying plans and services that would suit customer needs to prevent future contacts

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida, and you must be within a reasonable commute to the arenaflex hub location. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

Requirements

To be eligible for this position, you'll need to have:

• Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues, including escalations, billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• Ability to promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call
• Willingness to work a rotating schedule, including nights, weekends, and holidays based on business needs
• Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided

Preferred Qualifications

Even better if you have:

• A degree in a related field
• Experience with Google's G-Suite and Microsoft Office Suite
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services

Home Office Requirements

In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:

• Located within the contiguous United States
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps
• A dedicated quiet and private workspace
• Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive management of your home network and connections

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Experience Champion II, you'll have access to training and development programs, mentorship, and opportunities to advance your career. You'll be part of a dynamic team that values innovation, creativity, and customer satisfaction, and you'll have the chance to make a real impact on our business and our customers' lives.

Work Environment and Company Culture

At arenaflex, we're proud to be an equal opportunity employer, and we celebrate our employees' differences. We strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We believe that diversity makes us stronger, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.

Compensation, Perks, and Benefits

As a Customer Experience Champion II at arenaflex, you'll be eligible for a competitive salary, benefits package, and perks that recognize your hard work and dedication. We offer a range of benefits, including health insurance, retirement savings, and paid time off, as well as opportunities for professional growth and development.

Conclusion

If you're passionate about delivering exceptional customer experiences and driving business growth, then we want to hear from you. Join the arenaflex team as a Customer Experience Champion II and be part of a dynamic, innovative company that values its employees and customers. Apply now and take the first step towards a rewarding and challenging career with arenaflex.