Experienced Customer Service Specialist II - Animal Services at arenaflex

Join the arenaflex team as an Experienced Customer Service Specialist II and become an integral part of our Animal Services – Pet Services team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, handling a high volume of phone calls, and performing various administrative tasks to support the smooth operation of our department.

About arenaflex

arenaflex is a dynamic and innovative organization that prides itself on delivering exceptional customer service to our community. As a leading provider of Animal Services, we are committed to providing a safe and healthy environment for both humans and animals. Our team is passionate about making a difference in the lives of our citizens, and we are seeking a talented and dedicated individual to join our ranks.

Key Responsibilities

As an Experienced Customer Service Specialist II, you will be responsible for:

• Providing exceptional customer service to the public via phone, in person, in writing, and online
• Answering phone calls and directing them accordingly
• Typing letters, reports, forms, and correspondence
• Maintaining records and reports on a personal computer
• Performing data retrieval and entry into our software application
• Performing other clerical functions as needed, such as processing mail, filing, and scanning
• Providing support to the Animal Services – Pet Services team as needed

Essential Qualifications

To be successful in this role, you will need:

• Graduation from high school or possession of an acceptable equivalency diploma
• One (1) year of experience in customer service duties involving frequent public contact
• Experience in the operation of a personal computer required
• Ability to maintain records and prepare reports
• Ability to meet and deal with people effectively
• Ability to use a personal computer and related software
• Ability to understand and carry out oral and written instructions
• Ability to learn the procedures and operations of the unit to which assigned
• Ability to type accurately on a personal computer
• Ability to communicate with others in person, via telephone, in writing, and online
• Ability to read for comprehension

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Bilingual English/Spanish
• Experience working in a fast-paced customer service environment
• Knowledge of standard office methods and procedures
• Knowledge of business English, spelling, and arithmetic
• Knowledge of County departments, operations, and regulations

Physical Skills

As a Customer Service Specialist II, you will need to be able to:

• Communicate effectively using verbal, written, and visual communication

Work Environment and Culture

arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. Our team is passionate about making a difference in the lives of our citizens, and we are seeking a talented and dedicated individual to join our ranks.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your experience and qualifications
• Opportunities for career growth and professional development
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with employer matching
• Paid time off and holidays
• A dynamic and supportive work environment

Emergency Response/Recovery Activities

As an employee of arenaflex, you may be required to work before, during, or after an emergency. During an emergency, you may be temporarily assigned to work and perform duties outside the normal scope of your position, location, and work schedule to fit the needs of the county and its citizens.

Veterans' Preference

arenaflex is committed to supporting our nation's veterans. Under Section 295.07, F.S., Chapter 55A-7, we provide preference in appointment to preference-eligible applicants.

Why Join arenaflex?

arenaflex was voted one of the nation's top workplaces for 2021. We are a dynamic and innovative organization that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of our citizens, and we are seeking a talented and dedicated individual to join our ranks.

How to Apply

If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal. Apply Job! Apply for this job