Experienced Work from Home Customer Service Representative – Brand Champion

Join arenaflex, a global leader in providing new-age customer experience solutions, and embark on a unique career journey as a Brand Champion! At arenaflex, we pride ourselves on delivering deeper relationships through better insights and outcomes for our partners. With 46 locations in 13 countries and over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries, we are a force to be reckoned with. Our mission is to ensure that our clients and customers feel supported and satisfied in every interaction, and we're looking for talented individuals like you to join our team!

Who are our Brand Champions?

Our Brand Champions are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy and a focus on building genuine connections with customers. They are passionate about creating a positive experience for our clients and customers, and are committed to delivering exceptional results in a fast-paced environment. As a Brand Champion, you will be part of a dynamic team that values partnership, diversity, and inclusion.

A Day in the Life of a Brand Champion

As a Brand Champion, you will be working diligently with our customers, providing them with solutions, answering general customer service questions, and resolving service issues, billing inquiries, and product enhancement opportunities. Your goal will be to achieve one call resolution, ensuring that our customers are satisfied and supported in every interaction. You will be empowered to own your customer interactions, using your unique set of troubleshooting skills to provide expert service and position arenaflex as the employer and provider of choice.

Why arenaflex?

We offer a unique culture experience for our employees that evolves each day. Our goal is to ensure that our employees are self-paced, productive business partners, creating an inclusive culture of diversity, understanding, engagement, and opportunity. Working at arenaflex is a partnership and the gateway to career advancement!

What We Offer

As an employee, you will receive:

• Paid virtual training to help you develop your skills and knowledge
• Continuous development through coaching and self-paced career-directed course trainings
• Employee perks and discounts with national programs
• Community engagement programs, such as our WIN program, which helps support our own arenaflex employees when in need
• A comprehensive benefits package, including:

+ 401(k) and 401(k) matching + Dental insurance + Flexible schedule + Health insurance + Paid time off + Referral program + Vision insurance + Work from home opportunities

What Can You Expect After You Apply?

A unique opportunity to experience a "day in the life" of an employee, a comprehensive, fun, and engaging assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment. You will also have an opportunity to tell us about yourself prior to our virtual interaction! This is a great way to determine if arenaflex is the fit you are looking for in your new career! Our talent team will then review your profile and take the next steps in converting you to an arenaflex Team Member! All candidates must be willing to participate in drug screening (when applicable) and background checks facilitated by our team.

Brand Champion Skillset

To be considered for this role, you must:

• Be 18 years of age or older
• Have a High School Diploma or GED
• Have previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
• Possess excellent Communications skills
• Be willing to actively engage and listen to your customers
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
• Be able to learn new concepts quickly and efficiently, and apply those learnings in real-time

Work from Home Equipment Requirements

To work from home, you will need:

• High speed internet with a minimum speed of 20Mbps download and 10Mbps upload
• Ethernet cable connection (no wi-fi)
• Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed and at least 8GB RAM
• USB headset with microphone
• Webcam
• Chromebooks/Mac computers cannot be utilized for this position

How to Apply

To apply for this role, please visit our careers page using this link: https://tinyurl.com/arenaflexWFH

arenaflex is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment that values partnership, diversity, and inclusion. We welcome applications from all qualified candidates and are an equal opportunity employer.

Job Type:

Full-time

Pay:

From $14.00 per hour

Benefits:

* 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

8 hour shift

Work Location:

Remote Apply for this job