Experienced Part-Time Customer Service Associate - Tool Rental - Flexible Clover, SC (N York County)

Join arenaflex, a Fortune 50 Home Improvement Company, and be part of a dynamic team that helps customers achieve their home improvement goals. Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you want to work for a company that values its employees and provides opportunities for growth and development? Look no further than arenaflex, a leading home improvement retailer with a rich history of innovation and community involvement.

About arenaflex

arenaflex is a Fortune 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Your Impact at arenaflex

As a Customer Service Associate, you will play a vital role in helping customers achieve their home improvement goals. You will be the face of arenaflex, providing exceptional customer service and ensuring that every customer leaves the store feeling satisfied and valued. Your expertise and knowledge of arenaflex products and services will enable you to provide personalized recommendations and solutions to customers, making their shopping experience at arenaflex a positive and memorable one.

How We Support You

arenaflex is committed to supporting the well-being and growth of its associates. As a part-time Customer Service Associate, you will have access to a range of benefits and programs designed to help you succeed in your role and beyond. These include:

• Multiple top-tier health insurance options to ensure your well-being
• Educational opportunities through arenaflex's tuition assistance program
• A company-matching 401(k) and optional Employee Stock Purchase Program to help you plan for your financial future
• A 10% Associate Discount to help you save on arenaflex products and services
• The opportunity to learn new trade skills through arenaflex's Track to the Trades program

Your Day at arenaflex

As a Customer Service Associate, your day will be filled with a variety of tasks and responsibilities designed to ensure that customers receive exceptional service and support. These may include:

• Welcoming customers to arenaflex and providing personalized service and recommendations
• Assisting customers with locating and handling merchandise
• Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
• Processing orders and deliveries accurately to ensure that customers receive merchandise as expected and on time
• Cross-functionally training in other areas of the store to help deliver the best customer service
• Preparing merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guiding customers through shopping or checkout
• Completing other duties as assigned

Key Responsibilities

* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service

• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Minimum Qualifications

* 6 months experience using a computer, including inputting, accessing, modifying, or outputting information

• 6 months experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Preferred Qualifications

* 6 months of retail and/or customer service experience

• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Low arenaflex commitment to growth and teamwork extends to the community as well.

To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume.

Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About arenaflex

arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Join arenaflex today and be part of a dynamic team that helps customers achieve their home improvement goals. Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job