Experienced Customer Service Consultant – Hybrid Role with Remote and On-Site Opportunities at arenaflex

At arenaflex, we're revolutionizing the way people buy and sell cars, and we're looking for talented individuals to join our team as Customer Service Consultants. As a key member of our Customer Experience team, you'll play a vital role in delivering an iconic customer experience, connecting with customers online and over the phone, and guiding them through every step of their car buying journey.

About arenaflex

arenaflex is a leading retailer of used cars, with over 200 locations nationwide. We've disrupted the auto industry by delivering an honest, transparent, and high-integrity experience that customers want and deserve. Our innovative approach has helped us become the nation's largest retailer of used cars, and we're committed to continuing to push the boundaries of what's possible.

Our Culture

At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of teamwork, open communication, and continuous learning. Our team of over 25,000 associates is dedicated to delivering iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best.

The Role

As a Customer Service Consultant, you'll be the vital link between a customer's at-home and in-store experience at arenaflex. You'll respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You'll offer support during every step of their car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.

Key Responsibilities

* Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase

• Use your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

What We Offer

* An hourly rate, with the opportunity to earn a performance-based sales incentive in addition to your hourly rate

• Comprehensive training and development opportunities to help you succeed in your role
• A dynamic and supportive work environment that's committed to teamwork and open communication
• Opportunities for career growth and advancement, including mentorship and leadership development programs
• A range of benefits and perks, including health insurance, retirement plans, and paid time off

Qualifications and Requirements

* Sales and customer service experience, in an area such as retail, is preferred

• Thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to needs of the business
• Hybrid role with requirement for working on site one day per week
• Must meet minimum technology requirements (type of internet service and speed of internet service)
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

What We're Looking For

* A customer-focused individual with a passion for delivering exceptional service

• A sales professional with a track record of success in a fast-paced environment
• A team player with strong communication and interpersonal skills
• A self-motivated individual with a high level of energy and enthusiasm
• A flexible and adaptable individual who is able to work in a dynamic and changing environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application.

Apply Now

Ready to take the next step in your career and join our team as a Customer Service Consultant at arenaflex? Apply now and become a part of our dynamic and supportive team. We can't wait to hear from you! Apply for this job