Experienced Customer Service Representative – Housing Customer Service Center

At arenaflex, we're dedicated to creating the best experience for our students, faculty, staff, and guests. As a Customer Service Representative in our Housing Customer Service Center, you'll play a vital role in delivering exceptional service and upholding the University's high standards for excellence. If you're passionate about helping others and thrive in a fast-paced environment, we invite you to join our rapidly growing team.

About arenaflex

arenaflex is a leading organization in the education sector, committed to making a difference in the lives of over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Our six central business units – USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum – work together to create an unforgettable experience for future leaders, scientists, filmmakers, engineers, and doctors alike. At arenaflex, we're driven by our commitment to uphold our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The Opportunity

As a Customer Service Representative in our Housing Customer Service Center, you'll be the first point of contact for our students, faculty, staff, parents, and guests. You'll take pride in providing exceptional customer service, resolving problems, and ensuring full customer satisfaction. Our team is known for its positive and friendly work environment, and we're looking for someone who shares our passion for delivering outstanding service.

Key Responsibilities

* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, and resolving problems in a timely and professional manner.

• Offer information regarding policies and procedures, terms, and programs related to the service area, ensuring that customers are well-informed and satisfied.
• Identify and prioritize problems and issues related to the service area, performing research, offering solutions, and referring to appropriate personnel or departments as needed.
• Use information systems to input data, maintain databases, perform research for projects or issues, generate reports, and track problem status until resolution is achieved.
• Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues, ensuring that you're up-to-date on the latest developments.
• Interpret terms and conditions of contracts, authorize changes or exceptions to contract terms, generate contracts for forms for distribution, and process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
• Represent the department to students, parents, faculty, administrators, staff, and other external customers, making formal presentations as assigned and acting as a representative for the department at internal committee meetings.
• Train, schedule, assign, and prioritize workloads, interpreting operating policies and procedures, ensuring timely completion of departmental work, and leading student workers as needed.
• Notify appropriate personnel in the event of an emergency, maintain complete and accurate records of all student- or staff-related safety incidents, and provide services including processing and delivery of mail and packages.
• Compose memos and letters based on knowledge of departmental and University policies and procedures, compile statistical reports and studies as requested, and perform other related duties as assigned or requested.

Essential Qualifications

* Minimum Education: High School Diploma or equivalent

• Minimum Experience: 1 year of customer service experience
• Minimum Field of Expertise: Customer Service
• Valid CA driver's license required
• Participation in the Department of Motor Vehicles (DMV) Pull Notice System
• Strong commitment to arenaflex's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability

Preferred Qualifications

* Bachelor's Degree in a related field

• 2 years of customer service experience
• Field of Expertise: Student counseling, customer service

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in information systems and databases
• Ability to work independently and as part of a team
• Strong commitment to customer service and satisfaction
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service skills and knowledge of University policies and procedures
• Work with a diverse team of professionals and learn from their experiences
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role
• Enjoy a competitive salary and benefits package, including opportunities for career advancement and professional growth

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is positive, friendly, and supportive, with a strong focus on teamwork and collaboration. As a Customer Service Representative, you'll be part of a team that's dedicated to delivering exceptional service and upholding the University's high standards for excellence.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Hourly rate range: $18.86 - $20.00
• Comprehensive benefits package, including medical, dental, and vision insurance
• Retirement plan and 403(b) matching program
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• Access to on-campus amenities and services

Conclusion

If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we invite you to join our team as a Customer Service Representative in our Housing Customer Service Center. At arenaflex, we're committed to creating the best experience for our students, faculty, staff, and guests, and we're looking for someone who shares our passion for excellence. Apply today and join the Trojan family! Apply for this job