[Remote] Compliance Analyst III, Privacy, Complaints, & Marketing
Note: The job is a remote job and is open to candidates in USA. Finance of America is dedicated to helping homeowners realize the full potential of their retirement through innovative financial solutions. The Compliance Analyst III will support the organization's compliance program with a focus on privacy, consumer complaints, and marketing compliance, ensuring adherence to regulations and promoting a culture of compliance.
Responsibilities
- Assists in the monitoring and enforcement of privacy policies, including adherence to GLBA, CCPA/CPRA, and other applicable privacy regulations
- Supports privacy incident intake, investigation, documentation, and escalation processes
- Coordinates with internal teams to ensure proper handling of consumer data, data subject requests, and opt-out preferences
- Maintains and updates privacy logs, records, and audit artifacts as needed
- Reviews, categorizes, and tracks consumer complaints received through internal and external channels
- Assists with complaint investigations by gathering documentation, reviewing system data, and communicating with business units
- Ensures timely and accurate responses in accordance with company policies and regulatory expectations (e.g., CFPB, state regulators, BBB)
- Identifies potential trends or emerging issues and escalate them appropriately
- Supports reporting on complaint metrics, trends, and root cause analyses
- Conducts compliance reviews of marketing materials—including digital content, print materials, social media, email campaigns, scripts, and training content—to ensure adherence to regulatory and brand requirements
- Verifies required disclosures, licensing, record-keeping practices, and version control standards across all marketing assets
- Monitors marketing practices to ensure compliance with UDAP/UDAAP standards, state-specific rules, and company policies
- Supports ongoing training and guidance related to compliant marketing practices
- Assists with internal audits, risk assessments, and testing related to privacy, complaints, and marketing
- Maintains organized documentation, evidence, and workflow tracking for regulatory and internal reporting
- Participates in the development and enhancement of compliance policies, procedures, and process improvements
- Provides support for regulatory examinations and internal reviews
- Collaborates with cross-functional teams to resolve compliance issues and ensure consistent application of compliance standards
- Performs other duties as assigned Skills
- Minimum 3 years of related experience in mortgage lending or banking
- General knowledge of key regulations such as GLBA, CCPA/CPRA, CAN-SPAM, UDAAP, and other consumer protection laws
- Experience working with consumer lending, mortgage, or financial services compliance programs
- Familiarity with marketing review processes, complaint management systems, and privacy requests workflows
- Experience providing internal and external customer service excellence
- Mathematical acumen to analyze equations
- Ability to organize and manage multiple priorities simultaneously
- Interpersonal, oral, and written communication, and presentation skills
- Analytical and problem-solving skills with a customer service orientation
- Organizational, prioritization, and time management skills with attention to detail to work in a fast paced environment under time constraints
- Highly proficient with bolthires Word, Excel, PowerPoint and Outlook
- Bachelor's Degree
- Law or related Benefits
- Health
- Dental
- Vision
- Life insurance
- Paid time-off benefits
- Flexible spending account
- 401(k) with employer match
- ESPP Company Overview
- Finance of America Reverse LLC dba Finance of America (NMLS 2285) is the consumer brand and reverse mortgage operating subsidiary of its parent company, Finance of America Companies Inc.
It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job Apply tot his job Apply To this Job