Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient care and support. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills and find affordable payment solutions. If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and growing your career with a stable and supportive organization, we want to hear from you!

About arenaflex

arenaflex is a customer-centric contact center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our core values of integrity, passion, and respect drive everything we do, and we're committed to creating a work environment that values and appreciates each and every team member. As a family-owned business, we pride ourselves on being a place where you become part of the family, not just a number. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry, and we're proud of our over 20 years of consistent and healthy growth with world-class clients.

What makes arenaflex different?

* Family-owned business where you become part of the family

• Award-winning workplace: 2019-2023 Inside Arm voted us "Top 10 Best Places to Work" in our industry
• Over 20 years of consistent and healthy growth with world-class clients
• Your voice is heard and appreciated
• You are a part of the success with your ideas and your efforts
• You are appreciated and valued
• Competitive pay and incentive programs
• We promote from within! Grow your career with arenaflex
• Work from home opportunity with modified in-office work options available for those who like the "office" setting

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. You'll work with patients to explain their medical bills, answer questions, and resolve account balances, all while maintaining a high level of empathy and professionalism. If you're passionate about delivering outstanding customer service and working in a dynamic, supportive environment, we want to hear from you!

Key Responsibilities:

* Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing, and often times unexpected, medical bills.

• Provide outstanding customer service and collaborate with patients over the phone on affordable payment plans, and taking payments by phone.
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus.
• Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training.

Essential Qualifications:

* 1-2 years of experience in customer service, healthcare, or a related field

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in computer software and systems, including Microsoft Office and Google Suite
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Preferred Qualifications:

* Experience in healthcare billing or customer service

• Certification in medical billing or customer service
• Bilingual or multilingual skills
• Experience working in a remote or work-from-home environment

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in computer software and systems, including Microsoft Office and Google Suite
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development through training and coaching

• Competitive pay and incentive programs
• Flexible work arrangements, including remote work options
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture:

* arenaflex is a family-owned business that values and appreciates each and every team member

• Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry
• We promote from within! Grow your career with arenaflex
• Work from home opportunity with modified in-office work options available for those who like the "office" setting
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits:

* Competitive pay and incentive programs

• Flexible work arrangements, including remote work options
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance and contributions
• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance + Work from home

Schedule:

* 8 hour shift

• Day shift
• Monday to Friday

Location:

* Colorado (Required)

• Work Location: Remote

How to Apply:

If you're passionate about delivering outstanding customer service and working in a dynamic, supportive environment, we want to hear from you! Apply now to become a part of the arenaflex team and start your career journey today! Apply for this job