Experienced Customer Support Representative for Ecommerce Business Growth - Night and Weekend Shifts Available - Must be within Commuting Distance to Coppell, TX

Welcome to arenaflex: Empowering Ecommerce Success

arenaflex is a leading printing, warehousing, and fulfillment company that has been revolutionizing the ecommerce industry since 2013. With over 300,000 customers and 1,800 employees worldwide, we have established ourselves as one of the fastest-growing businesses in the US. Our mission is to help artists and entrepreneurs transform their ideas into thriving ecommerce businesses, and we're looking for talented individuals to join our team.

About the Role

We're seeking an experienced Customer Support Representative to provide top-tier service to our customers during night and weekend shifts. As a key member of our customer support team, you will be responsible for maintaining customer accounts, answering emails, and providing live chat and phone support. If you have excellent customer-focused experience, are a fantastic multi-tasker, and exude confidence when talking through tough problems, we want to hear from you.

Key Responsibilities

• Answering emails, talking with clients via live chat and phone support
• Helping arenaflex clients set up their online shops, get their designs on our products, or obtain startup goods for their office
• Assisting customers with setting up their E-Commerce platforms
• Assisting customers with troubleshooting issues with their arenaflex Store and their E-Commerce platform

Requirements and Qualifications

To be successful in this role, you should have:

• Excellent customer-focused experience and a proven track record of providing top-tier service
• Strong active listening, speaking, and service orientation skills
• Ability to read and comprehend written sentences and paragraphs in work-related documents
• Critical thinking and problem-solving skills to identify strengths and weaknesses of alternative solutions
• Persuasion and active learning skills to understand the implications of new information for current and future problem-solving
• Monitoring and social perceptiveness skills to be aware of others' reactions and understand why they react as they do
• Time management skills to manage your own time and the time of others

Preferred Qualifications

• Previous experience in customer support, tech support, or a related field
• Familiarity with ecommerce platforms and online store setup
• Experience with troubleshooting and resolving customer complaints
• Strong technical skills and ability to learn new software and systems

What We Offer

At arenaflex, we offer a competitive compensation package, including:

• Competitive pay with opportunities for growth and development
• Comprehensive benefits, including health, dental, vision, and life insurance
• 401k with company match and opportunities for personal and professional development
• A fun and engaging work environment with a remote worksite option

Career Growth and Development

At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer ongoing training and development opportunities, including:

• Professional development workshops and seminars
• Mentorship programs and career coaching
• Opportunities for advancement and career progression

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive company culture. We believe in:

• Empowering our employees to take ownership and make decisions
• Fostering a culture of innovation and creativity
• Providing a supportive and collaborative work environment
• Celebrating our employees' successes and recognizing their contributions

How to Apply

If you're passionate about providing exceptional customer support and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

AAP/EEO Statement

arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

arenaflex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of arenaflex's employees to perform their job duties may result in discipline up to and including discharge.