Experienced Customer Service & E-Commerce Supervisor – Nourishing Customer Experience and Driving Operational Excellence

At arenaflex, we are dedicated to nourishing people and the planet through our commitment to quality, sustainability, and customer satisfaction. As a key member of our team, the Experienced Customer Service & E-Commerce Supervisor will play a vital role in driving operational excellence and delivering outstanding customer experiences in our stores. This dynamic role requires a unique blend of leadership, analytical, and interpersonal skills, with a passion for driving results and fostering a positive work environment.

Job Summary:

As a Customer Service & E-Commerce Supervisor at arenaflex, you will be responsible for leading the Customer Service & E-Commerce programs, focusing on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. Your daily operations will include managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As a Supervisor, you will support the Team Leader in leading and developing Team Members, promoting arenaflex's core values, Leadership Principles, and goals.

Key Responsibilities:

* Deliver outstanding customer experiences and hold all Team Members accountable for delivering exceptional customer service.

• Establish clear expectations for balancing in-store customer service and completing online orders.
• Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers.
• Stay aware of relevant competitors and industry trends to drive innovation and improvement.
• Ensure an effective and efficient response to customer questions, requests, and/or concerns.
• Foster collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as Amazon delivery drivers.
• Develop, coach, mentor, and motivate Team Members to sustain a high-performing Team and minimize turnover.
• Maintain Team Member safety and security standards, ensuring compliance with relevant regulatory rules and standards.
• Proactively identify process improvement opportunities to drive efficiency and effectiveness.
• Consistently communicate and model arenaflex's core values, Leadership Principles, and support goals.

Essential Qualifications:

* 12+ months retail experience, with a proven track record of delivering exceptional customer experiences and leading high-performing teams.

• Strong analytical skills, with the ability to root cause underperformance and drive improvement.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Ability to teach others in a positive and constructive manner.
• Proficient with email, Microsoft Office, and operations-related applications.

Preferred Qualifications:

* Experience in a supervisory or leadership role, with a proven track record of driving results and fostering a positive work environment.

• Knowledge of arenaflex's core values, Leadership Principles, and goals.
• Experience working in a fast-paced, dynamic environment, with a focus on customer satisfaction and operational excellence.

Physical Requirements/Working Conditions:

* Must be able to lift 50 lbs.

• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: Single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures 90 degrees Fahrenheit
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Compensation and Benefits:

* Competitive hourly wage range: $18.00 - $24.10, commensurate with experience.

• Whole Benefits, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs.
• Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

Diversity, Equity, and Inclusion:

At arenaflex, we are committed to providing a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

How to Apply:

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences and driving operational excellence, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex. Apply Job! Apply for this job