Experienced 988 Crisis and Suicide Lifeline Chat/Text Representative – Tampa Bay, FL Area

Join arenaflex's dedicated team of compassionate professionals as a 988 Crisis and Suicide Lifeline Chat/Text Representative, where you will play a vital role in providing emotional support to individuals who reach out for help through the 988 Crisis and Suicide Lifeline.

About arenaflex

arenaflex is a leading organization in the mental health and wellness industry, dedicated to providing innovative solutions and compassionate support to individuals in crisis. Our team of experts is committed to making a meaningful impact on the lives of those we serve, and we are seeking like-minded individuals to join our mission.

Key Responsibilities

As a 988 Crisis and Suicide Lifeline Chat/Text Representative, you will be responsible for:

• Responding to incoming chat and text inquiries from individuals seeking assistance through the 988 Crisis and Suicide Lifeline, providing empathetic and sensitive support to ensure clients feel understood and valued.
• Upholding performance metrics in accordance with the standards set by the 988 Lifeline, including a monthly quality assurance score of no less than 85%.
• Engaging with individuals in imminent crisis, utilizing de-escalation techniques, safety planning, and strategies to reduce risk during conversations.
• Facilitating referrals, coordinating with mobile crisis units, and collaborating with law enforcement in emergency situations as needed.
• Completing required Lifeline Simulation Training and participating in annual refresher training.
• Pursuing certification in crisis support through the American Association of Suicidology (AAS) when eligible.
• Establishing and maintaining trust-based, confidential relationships with clients during and after interactions.
• Participating in national, state, and local meetings and outreach initiatives as required.
• Engaging in ongoing training, supervision, and team meetings to enhance team cohesion and effectiveness.
• Contributing to departmental goals and support organizational success through collaboration.
• Adhering to all organizational policies, practices, and procedures.

Required Skills

To be successful in this role, you will need:

• Exceptional verbal communication and customer service abilities.
• Strong time management and multitasking skills.
• Proficient in data entry and computer operations, including email communication, recordkeeping, and database management.
• Competent in interpreting and responding to various documents and client inquiries.
• Ability to present information clearly to individuals or groups.

Qualifications

We are seeking candidates with:

• A Bachelor's Degree is preferred; however, candidates with a high school diploma or equivalent combined with relevant experience will be considered.
• A minimum of one year of experience in crisis management, mental health, or substance abuse support is required.
• Prior experience in crisis communication utilizing chat or text is essential.
• A background in Health and Human Services is preferred.

Career Growth Opportunities

This position offers the potential for professional development through ongoing training, supervision, and the opportunity to acquire certification in crisis support, enhancing your skills and career trajectory within the field.

Work Environment and Company Culture

arenaflex is committed to creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and compassionate team.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• A dynamic and supportive work environment.

Important Notes

This role is remote; however, candidates must already reside in the Tampa Bay, FL area to be eligible. Initial training will be conducted in person at our Clearwater administrative office for a duration of three weeks.

How to Apply

If you are a compassionate and dedicated individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

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