Experienced Customer Success Specialists – Mandarin & English Proficient – Night Shift Opportunity at arenaflex
Job Summary:
Join arenaflex, a dynamic and innovative company, as a Customer Success Specialist (CSS) on our night shift team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and maintaining a high level of service quality. If you are a motivated and customer-focused individual with excellent communication skills in Mandarin and English, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading provider of innovative solutions in the food ordering app industry. Our mission is to revolutionize the way people order food online, and we are committed to delivering exceptional customer experiences. With a strong focus on customer satisfaction, we are seeking a talented and dedicated Customer Success Specialist to join our team.
Job Description:
Overview:
As a Customer Success Specialist at arenaflex, you will be the primary point of contact for customers using our food ordering app. You will handle customer inquiries, concerns, and provide information through inbound and outbound phone calls. Your primary goal will be to ensure that customers have a seamless and enjoyable experience with our app.
Responsibilities:
* Assist customers in placing online orders
- Provide support through phone calls, responding to customer inquiries and resolving issues in a timely and professional manner
- Process payments securely and efficiently
- Proactively support customers and maintain brand reputation by providing exceptional customer service
- Identify and escalate priority issues to ensure timely resolution
- Collaborate with the team to improve customer support and maintain high service quality
- Maintain accurate records of customer interactions and feedback
Key Qualifications:
* Bachelor's Degree, Diploma, or equivalent in any field
- At least 6 months of experience in customer support, with a call center background an advantage but not mandatory
- Fresh graduates are encouraged to apply
- B2 level proficiency in English, with the ability to communicate effectively and professionally
- Excellent interpersonal skills, with the ability to handle customer inquiries and concerns in a calm and professional manner
- Strong typing skills, with a minimum speed of 40wpm and 90% accuracy
- Proficiency in Microsoft Windows and Office
Technical Skills:
* Proficiency in Microsoft Windows and Office
- Strong typing skills, with a minimum speed of 40wpm and 90% accuracy
- Ability to work with multiple software applications and tools
Work Environment and Culture:
* Full remote work arrangement, with the flexibility to work from home
- Night shift schedule, Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)
- Collaborative and dynamic work environment, with a focus on customer satisfaction and team success
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance and contributions to the team
Compensation and Benefits:
* Competitive salary of RM 3,000++
- Extra allowances provided
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance and contributions to the team
How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills in Mandarin and English, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the position.
Contact Information:
For more information about this opportunity, please contact our HR team at [arenaflex HR Email]. We look forward to hearing from you!
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