Experienced Customer Experience Project Manager – Driving Innovation in Guest Experience at arenaflex

At arenaflex, we're on a mission to revolutionize the way our guests experience the magic of Walt Disney World. As a Customer Experience Project Manager, you'll play a pivotal role in shaping the future of our Guest Experience organization, driving innovation, and delivering exceptional results. If you're passionate about creating unforgettable experiences and have a knack for project management, we want to hear from you!

About arenaflex and the Guest Experience Organization

arenaflex has long been synonymous with world-class service and exceptional Guest Experience. Our Guest Experience organization is dedicated to making planning a Walt Disney World vacation as seamless and intuitive as the destination itself. We're passionate about helping our guests understand Walt Disney World, make informed choices, and navigate our unique planning requirements and business rules. Our goal is to provide quality service when and how our guests expect it, and we're committed to extending our Guest Experience excellence as a leader in Customer Experience.

The Role and Team

As a Customer Experience Project Manager, you'll report to the Senior Manager Customer Experience Strategy and support various responsibilities within the Customer Experience Strategy ecosystem. Your primary focus will be on overall program management and delivery of CX-focused technology improvements. You'll work closely with partner teams, technology and digital professionals, and other stakeholders to ensure accurate tracking and measurement, deliver program recaps, and define success metrics.

Key Responsibilities

* Support and implement the Customer Experience roadmap, establishing and delivering on key achievements

• Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums
• Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics
• Engage with technology and digital professionals to represent Walt Disney World site Customer Experience priorities
• Demonstrate deep expertise and constantly monitor the pulse of the customer experience

Essential Qualifications & Skills

* Three (3)+ years of experience in project management and/or product development

• Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions
• Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization
• Experience managing a large volume of complex work, prioritizing to ensure results are achieved
• Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment
• Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling
• Understanding of Agile technical practices and testing concepts
• Prior experience in working with technical product teams
• Knowledge of Walt Disney World channels is a plus

Preferred Qualifications & Skills

* Bachelor's degree in Business, Project Management, Product Management, or equivalent field

• Experience working with Customer Experience teams and stakeholders
• Familiarity with arenaflex's Guest Experience organization and initiatives
• Strong analytical and problem-solving skills
• Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Project Manager, you'll have opportunities to:

• Work on high-impact projects that drive innovation and growth
• Collaborate with cross-functional teams to deliver exceptional results
• Develop your project management and leadership skills
• Stay up-to-date with industry trends and best practices
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values creativity, innovation, and collaboration. Our Guest Experience organization is passionate about delivering exceptional results and making a lasting impact on our guests. We're committed to creating a work environment that's engaging, supportive, and fun.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary
• Bonus structure
• Comprehensive benefits package
• Paid time off and holidays
• Professional development opportunities
• Access to exclusive arenaflex events and experiences

How to Apply

If you're passionate about creating unforgettable experiences and have a knack for project management, we want to hear from you! Apply now to become a part of our Guest Experience organization and help us drive innovation and growth at arenaflex. Apply Job! Apply for this job