Experienced Online Community Manager and Customer Support Specialist – US Based
At arenaflex, we're passionate about helping our clients grow and have fun while doing so. As a global leader in Customer Service and Community Management, we power support for some of the world's biggest brands, charities, and government departments. Our goal is to continue transforming traditional contact centers into cloud-based community-led initiatives. We firmly believe that social media, live chat, and email are the primary ways customers engage with businesses online, driving the force behind arenaflex.
About arenaflex
arenaflex is a fast-growing company with a 10-year history, working with an enviable client list. We're a global leader in Customer Service and Community Management, powering support for industry-leading brands. Our mission is to provide human customer support built for the 21st century, available 24 hours, 365 days a year. We're committed to delivering exceptional customer experiences and building strong relationships with our clients.
The Role
We're seeking an experienced Online Community Manager and Customer Support Specialist to join our team on a freelance contractual basis. As a key member of our team, you'll be responsible for supporting a global haircut brand with their online customer support. This is a remote role, and you'll need access to a computer or laptop, compatible with the software we use, and a stable internet connection.
Key Responsibilities
As an Online Community Manager and Customer Support Specialist, you'll be responsible for:
- Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis.
- Effectively responding to all customer support and community management tickets.
- Proactively escalating and spotting potential PR threats, and following support briefs.
- Collaborating with our team to resolve customer issues and provide exceptional customer experiences.
- Utilizing our software, including Zendesk, Gorgias, and Freshdesk, to manage customer interactions and provide support.
Essential Qualifications
To be successful in this role, you'll need:
- Previous experience delivering online customer support and community management.
- Excellent written and verbal communication skills.
- Some experience with phone support.
- Superb time management and organizational skills.
- High accuracy and attention to detail.
- Ability to respond to customers in a timely manner.
- Experience with collaboration tools, including Slack, Google Suite, and Microsoft Teams.
Preferred Qualifications
While not essential, experience with the following would be advantageous:
- Copywriting and proofreading.
- Social media management and content creation.
- Community management and moderation.
- Customer service software, including Zendesk, Gorgias, and Freshdesk.
What's On Offer
As an Online Community Manager and Customer Support Specialist at arenaflex, you'll enjoy:
- A monthly invoice paid within 48 hours.
- A standard hourly rate of $14.
- Fully remote working.
- Opportunities for career growth and professional development.
- A dynamic and supportive team environment.
- A chance to work with a global brand and make a real impact on customer experiences.
Work Environment and Company Culture
At arenaflex, we value flexibility, collaboration, and innovation. Our team is passionate about delivering exceptional customer experiences and building strong relationships with our clients. We're committed to creating a positive and inclusive work environment that supports the growth and well-being of our team members.
Compensation and Benefits
As a freelance contractor, you'll receive a competitive hourly rate of $14. You'll also have access to our software and tools, as well as ongoing training and support. We offer a flexible schedule, with 16-28 hours per week available.
Application Instructions
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Question(s)
* Are you based in the United States?
Experience
* Online customer support: 1 year (Required)
Work Location
* Remote
Schedule
* 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Apply Now
Ready to join our team and make a real impact on customer experiences? Apply now to become an Online Community Manager and Customer Support Specialist at arenaflex! Apply for this job