Professional Services Data Operations Analyst

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day. The Data Operations Analyst plays a critical role in supporting the success of Resupply Essentials Professional Services by ensuring accurate, timely, and actionable data insights. This role focuses on collecting, processing, analyzing, and visualizing data related to customer resupply programs and internal operations. The ideal candidate brings a strong analytical mindset, attention to detail, and a proactive approach to problem-solving. This individual will work cross-functionally with the implementation team (consultant, trainer, project manager), and internal stakeholder teams (development, product, etc.), and operational leadership to improve efficiency, data quality, and customer outcomes. Let's talk about Responsibilities:

• Collect, analyze, and interpret data from resupply program operations and customer implementations.
• Develop and maintain reports and dashboards that provide visibility into key performance indicators (KPIs), trends, and operational health.
• Identify data inconsistencies and work with internal stakeholders to implement data quality improvements.
• Support customer onboarding and go-live processes by ensuring accurate data mapping, validation, and reporting setup.
• Collaborate with Professional Services Team to understand client-specific goals and deliver data-driven insights.
• Provide ongoing support for data requests from internal teams related to performance, utilization, and customer outcomes.
• Participate in process improvement projects focused on optimizing data workflows and service delivery.
• Translate business needs into technical requirements for reporting or data enhancements.
• Assist in documenting data operations processes and maintaining standard operating procedures (SOPs).

Let's talk Qualifications and Experience:

• Bachelor’s degree in Data Analytics, Information Systems, Business, or a related field and/or equivalent experience.
• 2+ years of experience in a data analytics, operations, or business intelligence role.
• Strong Excel and SQL skills required.
• Experience with healthcare, HME/DME, or Resupply services preferred.
• Proven ability to interpret and communicate data insights clearly to both technical and non-technical audiences.
• Excellent attention to detail and commitment to data accuracy.
• Strong organizational and time management skills, with the ability to handle multiple priorities in a fast-paced environment.
• Comfortable working independently and collaboratively across cross-functional teams.
• Familiarity with HIPAA or handling of healthcare-related data.
• Experience supporting customer-facing teams or service delivery functions.
• Strong business acumen with a focus on customer outcomes and operational efficiency.
• Enthusiastic about using data to improve processes and enhance service quality.
• Occasional travel may be required (less than 10%).

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $66,000 - $99,000 ​For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Apply tot his job Apply To this Job