Analyst, New Verticals - Grocery Growth & Quality Operations
About the position About the Team The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. This team shapes the future of DoorDash Grocery. Join us in our global mission to empower and grow local economies!
About the Role
As we continue to scale our rapidly growing Grocery business, we’re looking to hire multiple Analysts on our Grocery team. As a member of the team, you will be the operational backbone of the Grocery team, driving the execution of high-impact growth and quality initiatives from start to finish. You will be instrumental in enabling new merchant launches, managing critical in-app experiences (like merchandising and promotions), and executing detailed audits that directly improve customer experience and long-term business metrics. This role is remote and open across geographies. You’re excited about this opportunity because you will… Execute. Own the end-to-end execution of high-impact operational tasks, including setting up promotional campaigns, creating custom merchandising experiences, and scaling up new products. Build. Play a critical role in launching and scaling DoorDash's next big business, ensuring the highest level of quality and performance for both new and existing grocers. Analyze. Dive into data, building reports and performing crucial audits to identify and fix lowest level of detail issues that have a significant impact on quality metrics, growth and customer experience. Own. Serve as the Directly Responsible Individual (DRI) for key operational workflows, such as managing updates for new merchant launches. Collaborate and Influence. Partner with cross-functional teams, including Product, Engineering, and General Managers, to help design for tooling and automation improvements, ultimately freeing up the team for more strategic work. We’re excited about you because… You have 2-4+ years of experience. You’ve succeeded in similar cultures that are highly operational and cross-functional. You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad. You're entrepreneurial. You have a bias for action and are able to build things from the ground up. You’re analytical. You let data win arguments, and you’re comfortable working with data in spreadsheets. You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process.
Responsibilities
- Own the end-to-end execution of high-impact operational tasks, including setting up promotional campaigns, creating custom merchandising experiences, and scaling up new products.
- Play a critical role in launching and scaling DoorDash's next big business, ensuring the highest level of quality and performance for both new and existing grocers.
- Dive into data, building reports and performing crucial audits to identify and fix lowest level of detail issues that have a significant impact on quality metrics, growth and customer experience.
- Serve as the Directly Responsible Individual (DRI) for key operational workflows, such as managing updates for new merchant launches.
- Partner with cross-functional teams, including Product, Engineering, and General Managers, to help design for tooling and automation improvements, ultimately freeing up the team for more strategic work.
Requirements
- You have 2-4+ years of experience.
- You’ve succeeded in similar cultures that are highly operational and cross-functional.
- You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad.
- You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
- You’re analytical. You let data win arguments, and you’re comfortable working with data in spreadsheets.
- You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process.
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
- flexible paid time off/vacation, plus 80 hours of paid sick time per year
- vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)
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